Concierge & Office Coordinator

ISS Global; City of Melbourne; On-site; AUD 30,000 - 45,000; Part time

Job summary

ISS Global in Melbourne is seeking a part-time Front-of-House/Office Coordinator to deliver high-quality reception services and structured administrative support to the local office. You will be the first point of contact for visitors and staff, ensuring a professional and welcoming environment while coordinating meetings, travel, and office operations.

The role combines concierge and reception duties with ongoing administrative tasks across the Melbourne office, supporting business stakeholders

Qualifications

• First point of contact for visitors, employees, contractors and suppliers.
• Maintain reception and concierge areas to a high presentation standard.
• Provide structured administrative support to the Melbourne office and stakeholders.

Responsibilities

• Act as the first point of contact for all visitors, employees, contractors and suppliers, ensuring a professional, welcoming experience.
• Always maintain reception and concierge areas to a high presentation standard.
• Manage shared inboxes, responding promptly and professionally.
• Manage meeting room bookings, visitor arrivals, and escorting of visitors and contractors as required.
• Coordinate incoming and outgoing mail, couriers and deliveries.
• Issue, manage and deactivate staff and visitor access cards and keys.
• Arrange local transport for staff and visitors when required.
• Support day-to-day office operations including catering coordination for meetings and internal events.
• Coordinate business and office travel bookings, including liaison with travel providers and resolving booking issues and provide support as required.
• Process invoices and expense documentation through ISS systems (e.g. Coupa, Navision)
• Create and manage purchase orders within delegated limits and in line with ISS finance procedures.

Skills

Reception

Customer service

Administrative support

Tools

Coupa

Navision

Job description

Job no: 541052
Work type: Part time
Location: Melbourne
Categories: Administration & Office Support

The purpose of this role is to provide ISS customers, visitors and employees with a high-quality front-of-house and business support experience. The role combines Concierge / Reception responsibilities with office coordination activities. The incumbent is responsible for delivering professional reception services while also providing structured, ongoing administrative support to the Melbourne office and selected business stakeholders. The Concierge and Office Coordinator support occupants, manage services, and enhance the overall experience, safety, and efficiency of the building.

Some responsibilities of the role include but not limited to:

• Act as the first point of contact for all visitors, employees, contractors and suppliers, ensuring a professional, welcoming experience.


• Always maintain reception and concierge areas to a high presentation standard.


• Manage shared inboxes, responding promptly and professionally.


• Manage meeting room bookings, visitor arrivals, and escorting of visitors and contractors as required.


• Coordinate incoming and outgoing mail, couriers and deliveries.


• Issue, manage and deactivate staff and visitor access cards and keys.


• Arrange local transport for staff and visitors when required.


• Support day-to-day office operations including catering coordination for meetings and internal events.


• Coordinate business and office travel bookings, including liaison with travel providers and resolving booking issues and provide support as required.


• Process invoices and expense documentation through ISS systems (e.g. Coupa, Navision)


• Create and manage purchase orders within delegated limits and in line with ISS finance procedures.