Executive Workplace Host & Concierge – Melbourne Docklands

ISS Facility Services Australia and New Zealand; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company laptop provided

Mobile provided

Staff discounts

Ongoing LMS training

Work-life balance

Job summary

ISS Facility Services Australia and New Zealand in Melbourne is seeking an experienced Workplace Host / Concierge for ANZ Executive Level Receptionist duties. This Full Time role at the Docklands Head Office focuses on delivering exceptional client experiences and managing front-of-house operations.

You will host visitors, support events, maintain meeting room readiness, and uphold safety and service standards across the workspace.

Qualifications

• Strong experience in hospitality or customer service with a proven track record of delivering exceptional experiences.
• Excellent personal presentation and written/verbal communication skills.
• Able to obtain a police check dated within the last 12 months and meet compliance requirements.
• Proficient in Microsoft Office suite and basic admin tasks.

Responsibilities

• Provide a friendly, engaging welcome and front-of-house service as the face of the client brand.
• Represent ISS professionally to clients, stakeholders and visitors.
• Support safety culture, hazard reporting and incident awareness.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Manage workplace spaces, events, tours and related activations.
• Monitor mailboxes and assist with client events and activities.
• Contribute to sustainability and cost-saving decisions.

Skills

Hospitality experience

Customer service

Communication skills

Stakeholder relationships

Microsoft Office

Tools

Microsoft Office

Job description

ISS Facility Services Australia and New Zealand in Melbourne is seeking an experienced Workplace Host / Concierge for ANZ Executive Level Receptionist duties. This Full Time role at the Docklands Head Office focuses on delivering exceptional client experiences and managing front-of-house operations.

You will host visitors, support events, maintain meeting room readiness, and uphold safety and service standards across the workspace.