Guest Relations Concierge

Colliers; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Colliers Workplace Management Services seeks a Guest Relations Concierge for a fixed-term role in Sydney. You will create unforgettable experiences for visitors and occupants, owning the arrival experience and supporting workplace events.

The position is office-based, 40 hours per week, initially six months, with potential for extension. The ideal candidate has at least 2 years of corporate concierge or hospitality experience, strong customer-centricity, and excellent communication and

Qualifications

• Minimum 2 years of corporate concierge, hospitality, or workplace management experience, specialising in customer-centric events.
• Demonstrated customer-centric experience in business to business and customer facing environments with autonomy.
• Results-oriented with effective communication skills and impeccable organisation.
• Proficient in assessing and prioritising workload within deadline-driven environments.
• Thrive on teamwork, collaborating to overcome obstacles and achieve collective success.

Responsibilities

• Own the arrival experience, creating enjoyable and memorable interactions, driven by client brand and culture.
• Uphold operational excellence for workplace experiences, fostering a "happy to help" atmosphere across all Workplace Services touch points.
• Administer the client floor including meeting rooms, AV facilities, and break-out areas with efficiency and accuracy.
• Assist in maintenance of the workplace to provide the best environment and functionality for all employees.
• Drive the success of internal events by delivering memorable service and taking full ownership of details.

Skills

Corporate concierge

Hospitality

Workplace management

Customer-centric events

Job description

Company Description

At Colliers Workplace Management Services (Colliers WMS), we strive to create vibrant and thriving workplace environments where every individual can be their best. Our commitment to service excellence is unwavering as we provide our clients a Workplace of Choice. Our collaborative culture sets us apart as we support you become true specialists and provide the long-term structure and platform to accelerate your success.

Job Description

Colliers Workplace Management Services seeks an exceptional candidate to join our team, whose purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and operations. This is a fixed-term role, initially for six months with future possibilities.

As a Guest Relations Concierge, you will be at the heart of the action in our client’s Sydney headquarters. In this role, you will be the autonomous driving force behind creating unforgettable experiences for our visitors and occupants, ensuring every interaction is seamless and memorable. Additionally, you will be a pivotal support for business groups, championing their workplace objectives and ensuring our service points deliver efficiently.

Key accountabilities will include, but not be limited to -

• Own the arrival experience, creating enjoyable and memorable interactions, driven by our client’s brand and culture.
• Uphold operational excellence for workplace experiences, fostering a "happy to help" atmosphere across all Workplace Services touch points.
• With efficiency and accuracy, administer the client floor including meeting rooms, AV facilities, and break-out areas.
• Assist in the maintenance of the workplace to provide the best working environment and functionality for all employees.
• Drive the success of our internal events by delivering memorable service and taking full ownership of every detail.

Qualifications

As a collaborative and driven member of the operations team, ideally with experience within the administrational or hospitality sector, we ask that you can demonstrate the following:

• Minimum 2 years of corporate concierge, hospitality, or workplace management experience, specialising in customer-centric events, preferably within luxury or hospitality sectors.
• Demonstrated customer-centric experience in business to business and customer facing, environments through a spirit of autonomy and initiative.
• Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
• Proficient in assessing and prioritising workload within deadline-driven environments, understanding sometimes priorities change.
• Thrive on teamwork, collaborating to overcome obstacles and achieve collective success

Additional Information

This position is a full-time office-based role in Sydney, servicing general office operating hours on a flexible roster (40hrs per week) that also may support limited after-hours event activity.

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.

This dynamic workplace support role is ideal for experienced customer service professionals ready to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways. Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.