Executive Concierge

ISS Facility Services Australia and New Zealand; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Laptop + mobile

Diversity & inclusion

Training & development

Career progression

Staff discounts

Work-life balance

Employee safety

Job summary

ISS Facility Services Australia and New Zealand is recruiting an Executive Concierge in North Sydney. This full-time role covers either the 8am–4pm or 10am–6pm shift, Monday to Friday, delivering outstanding workplace experiences for employees, clients and visitors.

You will welcome guests, manage client spaces and events, coordinate meetings, and support daily operations with strong communication and IT skills. A professional presentation, multitasking ability and a police check are required.

Qualifications

• Proven experience in hospitality or customer service delivering exceptional experiences.
• Strong stakeholder management and communication skills.
• Excellent multitasking, time management and organisational abilities.
• Professional presentation and proficiency in Microsoft Office.
• Self-motivated, solution-focused team player.
• Ability to work independently and manage priorities.
• Clear police check (within the last 3 months) and meeting compliance requirements.

Responsibilities

• Provide a warm, professional welcome and deliver exceptional customer service.
• Act as the primary contact for client-facing workspaces and internal events.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events, activations, and online community engagement.
• Monitor and manage relevant mailboxes and administrative processes.
• Drive sustainability and cost-conscious decisions in daily operations.

Skills

Hospitality

Customer service

Stakeholder management

Communication

Multitasking

Time management

Microsoft Office

Job description

Update your details, view your application and progress.

Create exceptional experiences. Deliver the unexpected.

Be part of something bigger. Be part of ISS.

We have an exciting opportunity for a passionate and service-driven individual to join our team as an Executive Concierge in North Sydney on a Full Time basis, working Monday to Friday, covering either the 8am to 4pm or 10am to 6pm shift. This role is all about creating an outstanding workplace experience for employees, clients, and visitors—making every interaction personal, enjoyable, and memorable.

As an ambassador for our brand principles and culture, you’ll play a key role in ensuring our client-facing spaces and events reflect excellence and innovation.

What You’ll Do

• Provide a warm, professional welcome and deliver exceptional customer service.
• Act as the primary contact for client-facing workspaces and internal events.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events, activations, and online community engagement.
• Monitor and manage relevant mailboxes and administrative processes.
• Drive sustainability and cost-conscious decisions in daily operations.

What We Offer

• Competitive remuneration package.
• Company laptop and mobile.
• Inclusive workplace that values diversity and equal opportunity.
• Ongoing training and development via our Learning Management System.
• Career growth opportunities within our global organisation.
• Staff discounts across insurance, childcare, and more.
• A strong focus on work-life balance and employee safety.

What We’re Looking For

• Proven experience in hospitality or customer service with a track record of delivering exceptional experiences.
• Strong stakeholder management and communication skills.
• Excellent multitasking, time management, and organisational abilities.
• Professional presentation and proficiency in Microsoft Office.
• Self-motivated, solution-focused team player.
• Ability to work independently and manage priorities.
• Clear police check (within the last 3 months) and meeting compliance requirements.

Our Commitment

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted

Advertised: 19 Oct 2026 AUS Eastern Daylight Time
Applications close: