Excel-Driven Customer Service & Internal Sales Support

CSR Limited; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts

Career growth opportunities

Strong work-life balance

Job summary

CSR Limited is seeking a proactive Customer Service Officer / Internal Sales Support in Coopers Plains. The role blends customer service, sales administration, data management, pricing support and reporting to assist its sales function.

You will support pricing, quoting and account management while delivering Excel-based insights and robust data governance across key customer accounts.

Qualifications

• Experience in customer service/internal sales support or a similar commercial role.
• Strong Excel skills with the ability to analyse data and identify trends.
• Experience with ERP/CRM platforms, preferably Dynamics 365.
• Exposure to accounts receivable/payable processes is advantageous.
• Excellent organisational skills with the ability to manage priorities and deadlines.
• Customer-focused approach with strong relationship-building skills.

Responsibilities

• Provide sales support through reporting, pricing administration, and stakeholder collaboration.
• Support account managers and internal sales teams with customer enquiries and order processing.
• Maintain pricing accuracy, pricing agreements, and rate cards for data integrity.
• Investigate pricing queries, credits, rebates, and customer account discrepancies via reporting.
• Deliver Excel-based reporting and insights to identify trends and improve processes.

Skills

Excel

Data analysis

Customer service

Stakeholder collaboration

ERP/CRM (Dynamics 365)

Tools

Microsoft Dynamics 365

Job description

CSR Limited is seeking a proactive Customer Service Officer / Internal Sales Support in Coopers Plains. The role blends customer service, sales administration, data management, pricing support and reporting to assist its sales function.

You will support pricing, quoting and account management while delivering Excel-based insights and robust data governance across key customer accounts.