Customer Service Officer/Internal Sales Support - Coopers Plains

Csr; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

CSR is seeking a proactive Customer Service Officer / Internal Sales Support to join our Coopers Plains team. This role combines customer service, sales administration, data management, pricing support and reporting to support a high-performing sales function.

You will use advanced Excel to deliver insights, assist with pricing accuracy, quotes, and order processing while collaborating with Account Managers, Finance and Operations across CSR's brands.

Qualifications

• Experience in customer service or sales support.
• Strong Excel skills with data analysis.
• Experience with Dynamics 365 or similar ERP/CRM.
• Organised with ability to manage priorities.

Responsibilities

• Provide sales support through reporting, approvals, pricing administration.
• Assist Account Managers with customer enquiries, orders, and sales administration.
• Maintain pricing accuracy and rate card management for data integrity.
• Investigate pricing queries, credits, rebates, and account discrepancies.
• Deliver Excel-based reporting to identify trends and support decisions.
• Support pricing updates and key customer accounts.

Skills

Excel reporting

Data analysis

Customer service

ERP/CRM systems

Accounts receivable/payable

Relationship building

Tools

Microsoft Dynamics 365

Job description

About this role

Customer Service Officer/Internal Sales Support – Coopers Plains

• Support a high-performing sales team and play a key role in customer success.
• Use your advanced Excel skills to drive reporting, accuracy and business insights.
• Diverse role combining customer service, sales support and commercial administration.

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About the Role

We're seeking a proactive and detail-oriented Customer Service Officer / Internal Sales Support professional to provide operational and administrative support to our sales function. This is a varied role combining customer service, sales administration, data management, pricing support, and reporting.

Key Responsibilities

• Provide sales support through reporting, quote approvals, pricing administration, and stakeholder collaboration
• Support Account Managers and Internal Sales teams with customer enquiries, order processing, and sales administration.
• Support pricing accuracy, customer pricing agreements, and rate card management to ensure data integrity across the business.
• Investigate and resolve pricing queries, credits, rebates, and customer account discrepancies through reporting and analysis.
• Maintain customer pricing records, manage pricing updates, and support key customer accounts and projects.
• Deliver Excel-based reporting and insights to identify trends, improve processes, and support commercial decision-making.

About You

We're looking for a proactive and detail-oriented professional who thrives in a fast-paced customer and sales support environment. You enjoy working with data, solving problems, and building strong relationships with both customers and internal stakeholders.

To be successful in this role, you'll bring:

• Experience in customer service, internal sales support, sales administration, or a similar commercial support role.
• Strong Microsoft Excel skills, with the ability to analyse data, identify trends, and maintain a high level of accuracy.
• Confidence working with systems and technology; experience with Microsoft Dynamics 365 or similar ERP/CRM platforms is highly regarded.
• Exposure to Accounts Receivable and/or Accounts Payable processes would be advantageous.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• A customer-focused approach, strong attention to detail, and a willingness to take ownership and follow through on issues.
• Strong communication and relationship-building skills, with the ability to collaborate effectively across Sales, Finance, Customer Service, and Operations teams.

Why Join CSR?

• Collaborative, supportive leadership with an open-door policy.
• Career growth opportunities within a leading national business.
• Strong work-life balance, with a supportive and collaborative team culture.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
• Supportive and team-oriented culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Attractive salary and benefits, including access to exclusive discounts and offers.
• Enjoy a dynamic, site-based role where no two days are the same.

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.