Sales Support & Customer Service Administrator

CSR Springboard; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

14 weeks parental leave

Employee assistance program

Career development opportunities

Job summary

CSR Springboard is seeking a Customer Service / Sales Support Administrator in Wetherill Park to support the sales team, manage customer inquiries, and maintain CRM records. The role collaborates with Sales, Marketing, Logistics, and Manufacturing to ensure a seamless customer experience.

This position involves handling inquiries, coordinating projects, and progressing opportunities through the pipeline while maintaining high service standards and data accuracy.

Qualifications

• 5+ years of experience in sales support, sales administration, customer service, or account coordination.
• Proven experience in a high-volume, phone-based customer service or sales support environment.
• Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach.
• Experience using SAP, CRM systems, and Microsoft Excel.

Responsibilities

• Support the commercial sales team by managing and progressing opportunities through the sales pipeline.
• Maintain accurate CRM records and ensure data integrity across all customer and project activities.
• Assist with lead generation, lead nurturing, and customer follow-up activities.
• Coordinate appointments and support activities for external sales representatives.
• Support the conversion of enquiries into sales opportunities.

Skills

SAP

CRM systems

Microsoft Excel

Customer service

Tools

CRM software

Job description

CSR Springboard is seeking a Customer Service / Sales Support Administrator in Wetherill Park to support the sales team, manage customer inquiries, and maintain CRM records. The role collaborates with Sales, Marketing, Logistics, and Manufacturing to ensure a seamless customer experience.

This position involves handling inquiries, coordinating projects, and progressing opportunities through the pipeline while maintaining high service standards and data accuracy.