Dynamic Sales Support & Customer Service Administrator

Csr; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive culture

Parental leave and wellbeing programs

Learning and development opportunities

Job summary

CSR in Wetherill Park is seeking a Customer Service / Sales Support Administrator to manage customer enquiries, maintain sales opportunities in CRM, and coordinate projects across Sales, Marketing, Logistics and Manufacturing. This fast-paced role combines customer service, sales administration, account support, pipeline management, and cross-functional collaboration to deliver a seamless customer experience.

Hours are 7:30am–4:00pm, Monday to Friday.

Qualifications

• 5+ years of experience in sales support or related roles.
• Demonstrated ability to manage high-volume customer interactions.

Responsibilities

• Manage customer enquiries and orders via phone and email.
• Maintain accurate CRM records and progress opportunities in the sales pipeline.
• Coordinate activities between customers, sales, estimating, logistics and manufacturing teams.
• Support lead generation, nurturing and customer follow-up activities.
• Provide updates on quotations, manufacturing schedules, deliveries and project progress.
• Handle customer complaints, credits and returns professionally.

Skills

Sales support

Communication skills

Organisational skills

Prioritisation

Customer focus

Tools

SAP

CRM systems

Microsoft Excel

Job description

CSR in Wetherill Park is seeking a Customer Service / Sales Support Administrator to manage customer enquiries, maintain sales opportunities in CRM, and coordinate projects across Sales, Marketing, Logistics and Manufacturing. This fast-paced role combines customer service, sales administration, account support, pipeline management, and cross-functional collaboration to deliver a seamless customer experience.

Hours are 7:30am–4:00pm, Monday to Friday.