Customer Service & Internal Sales Support Specialist

Csr; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

CSR is seeking a proactive Customer Service Officer / Internal Sales Support to join our Coopers Plains team. This role combines customer service, sales administration, data management, pricing support and reporting to support a high-performing sales function.

You will use advanced Excel to deliver insights, assist with pricing accuracy, quotes, and order processing while collaborating with Account Managers, Finance and Operations across CSR's brands.

Qualifications

• Experience in customer service or sales support.
• Strong Excel skills with data analysis.
• Experience with Dynamics 365 or similar ERP/CRM.
• Organised with ability to manage priorities.

Responsibilities

• Provide sales support through reporting, approvals, pricing administration.
• Assist Account Managers with customer enquiries, orders, and sales administration.
• Maintain pricing accuracy and rate card management for data integrity.
• Investigate pricing queries, credits, rebates, and account discrepancies.
• Deliver Excel-based reporting to identify trends and support decisions.
• Support pricing updates and key customer accounts.

Skills

Excel reporting

Data analysis

Customer service

ERP/CRM systems

Accounts receivable/payable

Relationship building

Tools

Microsoft Dynamics 365

Job description

CSR is seeking a proactive Customer Service Officer / Internal Sales Support to join our Coopers Plains team. This role combines customer service, sales administration, data management, pricing support and reporting to support a high-performing sales function.

You will use advanced Excel to deliver insights, assist with pricing accuracy, quotes, and order processing while collaborating with Account Managers, Finance and Operations across CSR's brands.