Events Coordinator

Food and Wine; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Department of Customer Service in Sydney is seeking an experienced Event Coordinator to support the Stakeholder Engagement and Events team. You will coordinate in-person, hybrid and online events, develop briefs and communications, and work with diverse stakeholders to achieve NSW Government priorities.

The role uses tools like Swift Digital, Slido, MS Teams and Salesforce to streamline registration, engagement and reporting.

Qualifications

• Strong organisational and event coordination skills.
• Experience in managing diverse stakeholders with professionalism and clarity.
• Ability to work independently and in a team environment while meeting multiple deadlines and priorities.
• Attention to detail and commitment to polished, accurate communications.
• Experience with event delivery tools including Swift Digital, Slido, MS Teams and virtual event platforms.
• Flexible, resilient and collaborative mindset.

Responsibilities

• Plan, coordinate, and deliver in-person, online and hybrid events for internal stakeholders to support organisational priorities.
• Develop and deliver polished event briefs, video presentation content and communications across channels.
• Liaise with internal stakeholders to understand event objectives and content requirements.
• Manage multiple events simultaneously with changing priorities and tight timelines.
• Use digital engagement tools to support registration, live audience engagement and reporting.
• Prepare and maintain event resources including run sheets and staff briefs.
• Coordinate communication collateral and stakeholder information to meet engagement needs.
• Update dashboards and reports to inform continuous improvement.
• Develop guidelines and protocols for communication materials ensuring accessibility and standards.
• Collaborate with design, technology and business teams to support seamless service delivery.

Skills

Event coordination

Stakeholder management

Communication

Attention to detail

Digital engagement tools

Tools

Swift Digital

Slido

MS Teams

Salesforce

Job description

Job Description

This is an exciting opportunity to join the Stakeholder Engagement and Events team at the Department of Customer Service (DCS). Support and coordinate a range of event-related activities and stakeholder engagement services including preparation of presentation materials, stakeholder information, issues management and digital strategies.

We're looking for an organised, proactive and experienced Event Coordinator to support the Stakeholder Engagement and Events team within the Media and Stakeholder Communications directorate. This temporary opportunity offers the chance to play a key role in delivering impactful external-audience-facing events to support DCS and NSW Government priorities.

In this role, you will work in a high-performing team and coordinate multiple concurrent events. You will collaborate with diverse stakeholders to develop communication materials, manage issues and deliver high quality in-person, hybrid and online events. You will leverage technical platforms including Swift Digital, Slido, MS Teams, Salesforce and other engagement tools to support seamless event coordination and communication.

• Hybrid, principally in-office location at McKell Building, Sydney NSW 2000
• This role is in the Stakeholder Engagement and Events team within the Media and Stakeholder Communications directorate.

• Plan, coordinate, and deliver in-person, online and hybrid events for a variety of internal stakeholders to support organisational priorities.
• Develop and deliver polished event briefs, video presentation content and communications that effectively convey key messages across multiple channels.
• Liaise with internal stakeholders to understand event objectives, logistics and content requirements, ensuring alignment with business outcomes.
• Manage multiple events simultaneously, balancing competing deadlines, changing priorities and short turnaround times.
• Use digital engagement tools (including Swift Digital, Slido, MS Teams, Salesforce and other platforms) to support event registration, live audience engagement and reporting.
• Prepare and maintain operational resources, including event day folders, staff briefs, run sheets and supporting materials.
• Coordinate communication collateral and stakeholder information to meet engagement needs and ensure quality and consistency.
• Update dashboards and reports, evaluate communications and events to inform continuous improvement.
• Develop guidelines and protocols for communication materials, ensuring compliance with organisational standards and accessibility requirements.
• Collaborate with internal teams, including communications, design, technology and business areas to support seamless service delivery.

About the Employer

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

About the Candidate

• strong organisational and event coordination skills
• experience in managing diverse stakeholders with professionalism and clarity
• ability to work independently and in a team environment while meeting multiple deadlines and priorities
• attention to detail and commitment to polished, accurate communications
• experience with event delivery tools including Swift Digital, Slido, MS Teams and virtual event platforms
• flexibility, resilience and a collaborative mindset.