Events Coordinator

NSW Department of Customer Service; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

NSW Department of Customer Service is seeking an organized Event Coordinator for the Stakeholder Engagement and Events team in the Media and Stakeholder Communications directorate. You will plan and deliver in‑person, hybrid and online events, developing briefs and communications for diverse stakeholders.

The role focuses on coordinating multiple events, managing delivery while meeting tight deadlines, and using platforms such as Swift Digital, Slido, MS Teams and Salesforce to support

Qualifications

• Strong organisational and event coordination skills.
• Experience managing diverse stakeholders with professionalism.
• Ability to work independently and in a team while meeting deadlines.
• Attention to detail and polished communications.
• Experience with Swift Digital, Slido, MS Teams and virtual event platforms.
• Flexibility, resilience and collaborative mindset.

Responsibilities

• Plan, coordinate, and deliver in‑person, online and hybrid events for internal stakeholders.
• Develop and deliver polished event briefs and communications across channels.
• Liaise with internal stakeholders to align objectives and content requirements.
• Manage multiple events simultaneously and adapt to changing priorities.
• Utilise digital tools to support registration, engagement and reporting.
• Prepare run sheets, staff briefs and supporting materials.
• Coordinate collateral and stakeholder information for engagement needs.
• Update dashboards and reports to inform improvements.
• Develop guidelines for compliant, accessible communications.
• Collaborate with communications, design, technology and business teams.

Skills

Strong organisational skills

Stakeholder management

Independent and team work

Attention to detail

Communications

Collaboration mindset

Tools

Swift Digital

Slido

MS Teams

Salesforce

Job description

NSW Department of Customer Service – Sydney CBD NSW

• Full-time Temporary opportunity to 8 October 2027, with possibility of extension or conversion to ongoing position.
• Salary: Clerk 5/6 - $102,936 - $113,579 + superannuation and leave loading
• Hybrid, principally in-office location at McKell Building, Sydney NSW 2000
• This role is in the Stakeholder Engagement and Events team within the Media and Stakeholder Communications directorate.

This is an exciting opportunity to join the Stakeholder Engagement and Events team at the Department of Customer Service (DCS). Support and coordinate a range of event-related activities and stakeholder engagement services including preparation of presentation materials, stakeholder information, issues management and digital strategies.

We're looking for an organised, proactive and experienced Event Coordinator to support the Stakeholder Engagement and Events team within the Media and Stakeholder Communications directorate. This temporary opportunity offers the chance to play a key role in delivering impactful external‑audience-facing events to support DCS and NSW Government priorities.

In this role, you will work in a high‑performing team and coordinate multiple concurrent events. You will collaborate with diverse stakeholders to develop communication materials, manage issues and deliver high quality in‑person, hybrid and online events. You will leverage technical platforms including Swift Digital, Slido, MS Teams, Salesforce and other engagement tools to support seamless event coordination and communication.

To be successful in this role you will demonstrate

• strong organisational and event coordination skills
• experience in managing diverse stakeholders with professionalism and clarity
• ability to work independently and in a team environment while meeting multiple deadlines and priorities
• attention to detail and commitment to polished, accurate communications
• experience with event delivery tools including Swift Digital, Slido, MS Teams and virtual event platforms
• flexibility, resilience and a collaborative mindset.

Key accountabilities

• Plan, coordinate, and deliver in‑person, online and hybrid events for a variety of internal stakeholders to support organisational priorities.
• Develop and deliver polished event briefs, video presentation content and communications that effectively convey key messages across multiple channels.
• Liaise with internal stakeholders to understand event objectives, logistics and content requirements, ensuring alignment with business outcomes.
• Manage multiple events simultaneously, balancing competing deadlines, changing priorities and short turnaround times.
• Use digital engagement tools (including Swift Digital, Slido, MS Teams, Salesforce and other platforms) to support event registration, live audience engagement and reporting.
• Prepare and maintain operational resources, including event day folders, staff briefs, run sheets and supporting materials.
• Coordinate communication collateral and stakeholder information to meet engagement needs and ensure quality and consistency.
• Update dashboards and reports, evaluate communications and events to inform continuous improvement.
• Develop guidelines and protocols for communication materials, ensuring compliance with organisational standards and accessibility requirements.
• Collaborate with internal teams, including communications, design, technology and business areas to support seamless service delivery.

What we need from you

Role related enquiry: Please contact Rudi Soman - Manager Stakeholder Engagement at **********@customerservice.nsw.gov.au

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date

10:00am Tuesday 10th November 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process