Events Coordinator

NSW Connect; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

The Department of Customer Service (DCS) in NSW seeks an experienced Event Coordinator to support the Stakeholder Engagement and Events team. You will plan and deliver in-person, hybrid and online events, prepare presentation materials, and manage stakeholder communications to support NSW Government priorities.

You'll work with Swift Digital, Slido, MS Teams, Salesforce and other tools, coordinating multiple events and ensuring clear, polished communications across diverse audiences.

Qualifications

• Experience coordinating conferences, briefings or stakeholder events.
• Ability to develop clear, concise event communications for diverse audiences.
• Strong organisational skills with ability to manage multiple events simultaneously.
• Familiarity with virtual event platforms and engagement tools.

Responsibilities

• Plan, coordinate and deliver in-person, hybrid and online events for internal stakeholders.
• Develop polished event briefs, presentations and communications across channels.
• Liaise with internal teams to align event objectives with business outcomes.
• Update dashboards and reports to improve future events.

Skills

Event coordination

Stakeholder engagement

Communication materials

Virtual events

Tools

Swift Digital

Slido

MS Teams

Salesforce

Job description

Salary: Clerk 5/6 - $102,936 – $113,579 + superannuation andleave loading

This is an exciting opportunity to join the Stakeholder Engagement and Events team at the Department of Customer Service (DCS).Support and coordinate a range of event-related activities and stakeholder engagement services including preparation of presentation materials, stakeholder information, issues management and digital strategies.

We’re looking for an organised, proactive and experienced Event Coordinator to support the Stakeholder Engagement and Events team within the Media and Stakeholder Communications directorate. This temporary opportunity offers the chance to play a key role in delivering impactful external-audience-facing events to support DCS and NSW Government priorities.

In this role, you will work in a high-performing team and coordinate multiple concurrent events. You will collaborate with diverse stakeholders to develop communication materials, manage issues and deliver high quality in-person, hybrid and online events. You will leverage technical platforms including Swift Digital, Slido, MS Teams, Salesforce and other engagement tools to support seamless event coordination and communication.

To be successful in this role you will demonstrate:

strong organisational and event coordination skills

experience in managing diverse stakeholders with professionalism and clarity

ability to work independently and in a team environment while meeting multiple deadlines and priorities

attention to detail and commitment to polished, accurate communications

experience with event delivery tools including Swift Digital, Slido, MS Teams and virtual event platforms

flexibility, resilience and a collaborative mindset.

Key accountabilities:

Plan, coordinate, and deliver in-person, online and hybrid events for a variety of internal stakeholders to support organisational priorities.

Develop and deliver polished event briefs, video presentation content and communications that effectively convey key messages across multiple channels.

Liaise with internal stakeholders to understand event objectives, logistics and content requirements, ensuring alignment with business outcomes.

Manage multiple events simultaneously, balancing competing deadlines, changing priorities and short turnaround times.

Use digital engagement tools (including Swift Digital, Slido, MS Teams, Salesforce and other platforms) to support event registration, live audience engagement and reporting.

Prepare and maintain operational resources, including event day folders, staff briefs, run sheets and supporting materials.

Coordinate communication collateral and stakeholder information to meet engagement needs and ensure quality and consistency.

Update dashboards and reports, evaluate communications and events to inform continuous improvement.

Develop guidelines and protocols for communication materials, ensuring compliance with organisational standards and accessibility requirements.

Collaborate with internal teams, including communications, design, technology and business areas to support seamless service delivery.

Closing Date: 10:00am Tuesday 10th November 2026

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.