Evening & Weekend Front Office Duty Manager

RACV; Torquay; Sur place; AUD 34 000 - 48 000; Temps partiel

Avantages offerts par ce poste

Product discounts

Uniform

Free onsite parking

Career development

Résumé du poste

RACV Torquay is seeking a Duty Manager to provide hands-on operational leadership across Front Office and accommodation services. You will oversee the property during shifts, support team members and ensure members, guests and visitors receive an exceptional experience.

Responsibilities include leading Front Office, Housekeeping and other operational teams, maintaining service standards, and coordinating safety and reporting tasks. Previous supervisory hospitality experience is essential.

Qualifications

• Supervisory experience in a customer-facing role, ideally within hospitality.
• Strong knowledge of Front Office and hotel or resort operations.
• Excellent leadership and communication skills; able to solve problems quickly.
• Current driver’s licence is required and First Aid Level 2 qualifications preferred.
• Flexibility to work weekends, evenings and non-standard hours.
• RSA certification and Working with Children checks are advantageous.

Responsabilités

• Lead and support Front Office, Housekeeping and relevant operational teams.
• Maintain high standards of service, safety, presentation and property security.
• Respond effectively to member and guest feedback.
• Support staffing, training, expenditure and operational reporting.
• Coordinate emergency responses and workplace safety requirements.
• Assist with Front Office and other operational duties when required.

Connaissances

Supervisory experience

Front Office operations

Leadership

Communication

Problem solving

Formation

First Aid Level 2

RSA certification

Outils

OPERA system

Description du poste

RACV Torquay is seeking a Duty Manager to provide hands-on operational leadership across Front Office and accommodation services. You will oversee the property during shifts, support team members and ensure members, guests and visitors receive an exceptional experience.

Responsibilities include leading Front Office, Housekeeping and other operational teams, maintaining service standards, and coordinating safety and reporting tasks. Previous supervisory hospitality experience is essential.