Duty Manager: Guest Services Lead (Evenings/Weekends)

RACV; Torquay; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Discounts on RACV products

Uniform + Free parking onsite

Monthly employee reward and recogniton

Ongoing training and career dev(el)opm

Job summary

RACV Torquay is seeking a Duty Manager to provide hands-on operational leadership across Front Office and accommodation services. You’ll oversee the property during shifts, supporting team members and ensuring members, guests and visitors receive an exceptional experience.

Qualifying candidates bring supervisory hospitality experience, strong Front Office knowledge, and proven leadership and communication skills. A current driver’s license, First Aid Level 2, and RSA are highly regarded.

Qualifications

• Supervisory experience in a customer-facing hospitality role.
• Strong knowledge of Front Office and hotel operations.
• Confident leadership and communication skills.
• Current driver’s licence and First Aid Level 2 qualifications.
• Flexibility to work evenings and weekends; on-site role.

Responsibilities

• Lead and support Front Office, Housekeeping and operational teams.
• Maintain high standards of service, safety, presentation and security.
• Respond to member and guest feedback promptly.
• Support staffing, training, expenditure and operational reporting.
• Coordinate emergency responses and workplace safety requirements.
• Assist with Front Office and other operational duties when required.

Skills

Supervisory experience

Customer service leadership

Communication

Problem solving

Driver’s license

Education

First Aid Level 2

RSA Certification

Tools

OPERA

Job description

RACV Torquay is seeking a Duty Manager to provide hands-on operational leadership across Front Office and accommodation services. You’ll oversee the property during shifts, supporting team members and ensuring members, guests and visitors receive an exceptional experience.

Qualifying candidates bring supervisory hospitality experience, strong Front Office knowledge, and proven leadership and communication skills. A current driver’s license, First Aid Level 2, and RSA are highly regarded.