Evening Inbound CSR - Hospitality & Orders

Bidfood; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on products

Workforce development programs

Corporate health plans and well-being

Employee Assistance Program (EAP)

Supportive team culture

Job summary

Bidfood Botany is seeking a confident, customer-focused individual for a night shift Customer Service Representative at Banksmeadow. In this inbound, phone-based role you will place orders, answer product enquiries, onboard new customers and support sales reps.

You will work with chefs and hospitality clients, respond to emails, and coordinate with warehouse teams to ensure smooth despatch. The team values friendly, proactive service and strong relationships with customers.

Qualifications

• Excellent phone and email communication skills.
• Strong customer service mindset with a helpful attitude.
• Confident using computers, with good typing speed and accuracy.
• Comfortable learning new systems – full training provided on internal software.
• Able to multitask and stay organised in a fast-paced environment.
• Team-oriented with a proactive and solutions-focused approach.
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with regular customers.
• Respond to emails and product enquiries.
• Process orders accurately using internal software.
• Onboard new customers and assign to sales reps.
• Liaise with sales reps and managers to resolve service issues.
• Maintain accurate customer and product records.

Skills

Phone & email communication

Customer service mindset

Computer literacy

Typing speed

Learn internal software

Multitasking

Team oriented

Experience in customer service

Tools

Internal software

Job description

Bidfood Botany is seeking a confident, customer-focused individual for a night shift Customer Service Representative at Banksmeadow. In this inbound, phone-based role you will place orders, answer product enquiries, onboard new customers and support sales reps.

You will work with chefs and hospitality clients, respond to emails, and coordinate with warehouse teams to ensure smooth despatch. The team values friendly, proactive service and strong relationships with customers.