Customer Service Operator

Bidfood; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on 6,000+ products

Access to workforce development

Corporate health plans and well-being

Employee Assistance Program (EAP)

Supportive team culture with room to成长

Job summary

Bidfood Sydney is seeking a confident, customer-focused individual to join our team as a Part Time Customer Service Representative at our Eastern Creek branch. This is an inbound, phone-based role – no cold calling, no outbound sales.

You’ll be the friendly voice that helps customers place orders, find what they need and feel supported. You’ll respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

Qualifications

• Excellent phone and email communication skills.
• Strong customer service mindset with a helpful attitude.
• Confident using computers, with good typing speed and accuracy.
• Comfortable learning new systems – full training provided on internal software.
• Able to multitask and stay organised in a fast-paced environment.
• Team-oriented with a proactive and solutions-focused approach.
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with regular customers.
• Respond to emails and product enquiries.
• Process orders accurately using internal software.
• Liaise with sales reps and managers to resolve service issues.

Skills

Phone communication

Email communication

Customer service

Multitasking

Organised

Team oriented

Tech-savvy

Tools

Internal software

Job description

Bidfood Sydney is looking for a confident and customer-focused individual to join our team as a Part Time Customer Service Representative at our Eastern Creek branch.

This is an inbound, phone-based role - no cold calling, no outbound sales. As the first point of contact for many of our customers, you'll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date.

The role will also require you to:

• Answer inbound phone calls and take orders
• Build trusted relationships with regular customers
• Respond to emails and product enquiries
• Process orders accurately using internal software
• Liaise with sales reps and managers to resolve service issues

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Eastern Creek

Bidfood Eastern Creek is more than just part of Australia’s leading foodservice distributor – we’re a key operational hub in Western Sydney, servicing a high-volume customer base with precision and speed. From national franchises and large-scale caterers to schools, healthcare providers and independent eateries, our team delivers with consistency, efficiency and a strong grasp of complex supply needs. We’re proud to help keep Sydney’s western suburbs moving with tailored, scalable foodservice support.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Applications close: Friday 2nd October 2026

Please note only short listed candidates will be contacted.