Customer Service/ Telesales Officer

Bidfood; Gosford; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Development programs

Health plans

EAP for you and family

Room to grow

Job summary

Bidfood Central Coast is seeking a friendly, customer-focused individual for a full-time Customer Service/Telesales Officer role at our Somersby branch. This daytime position focuses on inbound calls, order placement, and providing product guidance to hospitality businesses.

You will respond to emails, onboard new customers, and support sales reps to ensure smooth service. A calm, proactive attitude and reliability are essential in this fast-paced environment.

Qualifications

• Excellent phone and email communication skills.
• Strong customer service mindset and relationship-building.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with regular customers.
• Respond to emails and product enquiries.
• Process orders accurately using internal software.
• Onboard new customers and assign to sales reps.
• Liaise with sales reps and managers to resolve service issues.
• Maintain accurate customer and product records.

Skills

Phone & email skills

Customer service mindset

Multitasking

Typing speed/accuracy

Computer literacy

Tools

Internal software

Job description

Bidfood Central Coast is looking for a confident and customer-focused individual to join our team as a fulltime Customer Service/ Telesales Officer at our Somersby branch.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date.

Key responsibilities

• Answer inbound phone calls and take orders
• Build trusted relationships with regular customers
• Respond to emails and product enquiries
• Process orders accurately using internal software
• Onboard new customers and assign to sales reps
• Liaise with sales reps and managers to resolve service issues
• Maintain accurate customer and product records

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Must have reliable transport
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Central Coast

Bidfood Central Coast is more than just part of Australia’s leading foodservice distributor – we’re a trusted partner to a region that blends beachside living with fast-growing hospitality and care sectors. From surfside cafés and bustling pubs to schools, hospitals and aged care providers, our team supports the people and places that make the Central Coast a hub of relaxed yet professional foodservice. With strong local ties, we’re proud to deliver with care, consistency and know-how.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow