Part-Time Hospitality Customer Support Specialist

Bidfood; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on 6,000+ products

Access to workforce development

Corporate health plans and well-being

Employee Assistance Program (EAP)

Supportive team culture with room to成长

Job summary

Bidfood Sydney is seeking a confident, customer-focused individual to join our team as a Part Time Customer Service Representative at our Eastern Creek branch. This is an inbound, phone-based role – no cold calling, no outbound sales.

You’ll be the friendly voice that helps customers place orders, find what they need and feel supported. You’ll respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

Qualifications

• Excellent phone and email communication skills.
• Strong customer service mindset with a helpful attitude.
• Confident using computers, with good typing speed and accuracy.
• Comfortable learning new systems – full training provided on internal software.
• Able to multitask and stay organised in a fast-paced environment.
• Team-oriented with a proactive and solutions-focused approach.
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with regular customers.
• Respond to emails and product enquiries.
• Process orders accurately using internal software.
• Liaise with sales reps and managers to resolve service issues.

Skills

Phone communication

Email communication

Customer service

Multitasking

Organised

Team oriented

Tech-savvy

Tools

Internal software

Job description

Bidfood Sydney is seeking a confident, customer-focused individual to join our team as a Part Time Customer Service Representative at our Eastern Creek branch. This is an inbound, phone-based role – no cold calling, no outbound sales.

You’ll be the friendly voice that helps customers place orders, find what they need and feel supported. You’ll respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.