EV Aftersales Service Advisor

Harmony Auto; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Fast-growing EV brand

Supportive team environment

Career development opportunities

Ongoing manufacturer training

Employee discounts across Harmony Auto

Job summary

BYD Berwick is seeking motivated and organised Service Advisors to join our growing Aftersales team. This role supports daily After Sales operations, coordinating warranty administration to keep workshop operations smooth and customer focused.

If you have dealership parts experience, strong organisational skills and thrive in a fast-paced environment, we'd love to hear from you. You will be the key link between customers and the service workshop, managing bookings, repairs, and handovers to

Qualifications

• Proven experience as a Service Advisor or in an automotive aftersales/service role.
• Excellent communication and customer service skills.
• Ability to coordinate between customers and workshop teams.
• Organised and proactive with attention to administrative details.

Responsibilities

• Greet customers professionally and manage service journey.
• Handle daily bookings, repair orders and workshop scheduling.
• Explain service needs, costs and repair timelines clearly.
• Coordinate with technicians, parts and logistics teams.
• Manage warranty and service campaign claims per standards.
• Update customer and vehicle data in the system.
• Handle enquiries and provide timely service updates.
• Conduct post-service follow-ups to ensure satisfaction.
• Support service reporting, invoicing and KPI tracking.

Skills

Service Advisor

Customer service

Communication

CRM systems

Microsoft Office

Tools

DMS/CRM systems

Microsoft Office

Job description

BYD Berwick is seeking motivated and organised Service Advisors to join our growing Aftersales team. This role supports daily After Sales operations, coordinating warranty administration to keep workshop operations smooth and customer focused.

If you have dealership parts experience, strong organisational skills and thrive in a fast-paced environment, we'd love to hear from you. You will be the key link between customers and the service workshop, managing bookings, repairs, and handovers to