EUC Engineer: End-User IT Support & Incident Response

Xpt Software Australia Pty; Victoria; On-site; AUD 70,000 - 100,000; Full time

Job summary

Xpt Software Australia Pty is seeking an experienced IT support professional to deliver L2/L3 support across servers, M365, Azure, AWS, and networking in Victoria. The role sits within an end-to-end IT support team actively involved in projects and proactive monitoring.

The ideal candidate will handle real-time monitoring environments, coordinate with internal teams and external vendors, and ensure reliable operations across the IT stack. This is a hands-on, collaborative position.

Qualifications

• Provide L2/L3 support across servers, M365, Azure, AWS, and networking.
• Support complex real-time monitoring environments.
• Be part of an end-to-end IT support team managing projects.
• Experience with common enterprise tools and ITSM workflows.

Responsibilities

• Provide L2/L3 support across servers and cloud platforms.
• Support complex real-time monitoring environments.
• Work within an end-to-end IT support team on projects.
• Coordinate with vendors and internal teams for issue resolution.

Skills

L2/L3 support

Servers & Cloud

M365

Azure

AWS

Networking

Real-time monitoring

Tools

Active Directory

Microsoft SCCM

MS Office

MS Project

Odoo

SAP

BMC Remedy

QuickBooks

ServiceNow

Job description

Xpt Software Australia Pty is seeking an experienced IT support professional to deliver L2/L3 support across servers, M365, Azure, AWS, and networking in Victoria. The role sits within an end-to-end IT support team actively involved in projects and proactive monitoring.

The ideal candidate will handle real-time monitoring environments, coordinate with internal teams and external vendors, and ensure reliable operations across the IT stack. This is a hands-on, collaborative position.