EUC Engineer

XPT Software; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

XPT Software is seeking an experienced IT support specialist in Sydney to join its services team. You will provide Level 2/3 support across servers, M365, Azure and AWS, plus essential networking and real-time monitoring duties for diverse client environments.

You will work in an end-to-end IT support team, handle incidents (P1/P2), manage configurations with AD, SCCM, Service Now and related tools, and coordinate with vendors for hardware repair and deployment tasks at client sites.

Qualifications

• Provide Level 2/3 support across servers, M365, Azure, AWS, networking.
• Support complex real-time monitoring environments.
• End-to-end IT support team involvement including project management.
• Maintain AD, SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MS Projects, ServiceNow.

Responsibilities

• Part of end-to-end IT support team with project management.
• Incident handling (P1/P2) and proxy clustering & slow browsing issues.
• Coordinate with vendor teams for end-user hardware support & warranty work.
• Replace equipment/software; backup data and restore to replacement EUC devices.
• Operational support for printers, scanners, MFPs, and network devices.
• Assist with disaster recovery and annual BC/DR testing at sites.

Skills

Server support

M365

Azure

AWS

Networking

Active Directory

SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MS Projects

ServiceNow

Tools

Microsoft SCCM

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Supporting complex real-timemonitoring environments.

Part of end-to-end IT supportteam which also managed projects

Active Directory, MicrosoftSCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

Nice to Have Skills:

Life cycle of Incidentsassociated with EUC equipment and EUC software, and provide break/fixsupport, advice, and assistance to Authorized Users.

Incident handling (P1/P2issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allowwebsites)

Coordinate with Customers’vendors for provision of end-user support (e.g., Hardware Vendor techniciansfor warranty repair/replacement

Replace equipment and/orsoftware in order to conduct a repair, support the Authorized User by copyingdata, performing backups and restoring data and backups to the replacementEUC device

Operational support forcertified Network Printers / Scanners / MFPs / Plotters / Label Printers /Tag Printers using proxy network

Loading/Reloading of PCs withCustomer standard image for deployment.

operational support fordisaster recovery and BCP emergency response activities in the event ofemergency situations and annual testing requirements at local sites