EUC IT Support Engineer – 24/7 Incident Response

The Peninsular and Oriental Steam Navigation Company; Randwick City Council; On-site; AUD 70,000 - 95,000; Full time

Job summary

DP World is seeking an IT end-user support specialist based at the Port Botany Terminal. You will be the go-to person for configuring laptops, troubleshooting software hiccups, and keeping hardware humming while collaborating with the wider IT team.

You will work within ITIL-aligned processes, manage incidents and changes, participate in a 24x7 on-call rotation, and help ensure services meet regional SLAs across the terminal environment.

Qualifications

• Hands-on IT support across Windows-based environments.
• Experience with Active Directory, Office 365, and device SOE/MOE builds.
• Familiarity with ITIL processes: Incident, Change, Problem, and continuous improvement.
• Ability to automate repetitive tasks and scripts.
• Experience supporting 24x7 on-call operations.

Responsibilities

• Keep IT systems and devices running per regional IT processes and SLAs.
• Follow approved system administration practices and IT policy.
• Support ITSM areas including Change Management.
• Lead high-priority incidents; own lower-priority incidents end-to-end.
• Investigate escalated issues and resolve within SLA.
• Participate in 24x7 after-hours rotation for critical incidents.

Skills

Windows support

Active Directory

Office 365

ITIL

PowerShell

ServiceNow

Automation

24x7 support

Mobile devices

Communication

Tools

ManageEngine

ServiceNow

Job description

DP World is seeking an IT end-user support specialist based at the Port Botany Terminal. You will be the go-to person for configuring laptops, troubleshooting software hiccups, and keeping hardware humming while collaborating with the wider IT team.

You will work within ITIL-aligned processes, manage incidents and changes, participate in a 24x7 on-call rotation, and help ensure services meet regional SLAs across the terminal environment.