EUC/Desktop Support Engineer – Onsite 3x/Week + Travel

Planit; Queensland; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Planit is seeking a Desktop Support Engineer to deliver high-quality EUC and desktop support across multiple client sites in Brisbane, Queensland. The role emphasizes practical troubleshooting, strong communication, and a customer-focused approach to daily IT needs.

You will work in a fast-paced support environment, available to start ASAP and capable of onsite work three days per week. Travel between sites and a valid driver’s license are required.

Qualifications

• Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution.
• Strong knowledge of Windows environments.
• Experience building and imaging hardware, with technical knowledge of laptop devices.
• Experience with Microsoft 365, Active Directory, Intune and SCCM.
• Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues.
• Printer troubleshooting experience.
• Experience working with ServiceNow or similar ITSM tools.
• Strong communication and customer service skills.
• Familiarity with ITIL practices.

Responsibilities

• Deliver high-quality EUC and desktop support across multiple client sites.
• Troubleshoot incidents and resolve issues in a timely manner.
• Maintain strong communication with clients and end-users to ensure effective support.

Skills

EUC

Desktop Support

Incident Troubleshooting

Windows Environments

Hardware Imaging

Microsoft 365

Active Directory

Intune

SCCM

Networking Fundamentals

Printer Troubleshooting

ITSM Tools

ITIL

Tools

ServiceNow

Job description

Planit is seeking a Desktop Support Engineer to deliver high-quality EUC and desktop support across multiple client sites in Brisbane, Queensland. The role emphasizes practical troubleshooting, strong communication, and a customer-focused approach to daily IT needs.

You will work in a fast-paced support environment, available to start ASAP and capable of onsite work three days per week. Travel between sites and a valid driver’s license are required.