Equipment Specialist: Remote/Field Support

Hastings Deering; Rockhampton Regional; Híbrido; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Health and wellbeing programs

Training and career development

Descripción de la vacante

Hastings Deering is seeking an Equipment Specialist for a 6-month fixed-term opportunity, with the potential for extension. The role is site-based with one remote day, open to candidates in Rockhampton or Townsville.

You will be the key link between customers and Hastings Deering, overseeing equipment health and performance, providing trusted technical support, and coordinating with Caterpillar and internal teams to grow parts and service offerings.

Formación

• 5+ years’ experience in a customer-facing technical role.
• Proven ability to build and maintain customer relationships.
• Tertiary engineering qualification, relevant trade or equivalent technical expertise.

Responsabilidades

• Build understanding of customer maintenance and production plans to identify improvement opportunities.
• Provide customers with technical support and act as their single point of contact for dealer and OEM services.
• Conduct scheduled inspections to prevent premature failures and downtime.
• Accurately record downtime events in AMT and maintain reliable component forecasts.
• Capture commercial insights in CRM to support parts and service demand planning.

Conocimientos

Customer-facing

Technical support

Problem solving

CRM usage

Educación

Tertiary engineering qualification

Herramientas

AMT systems

Caterpillar product knowledge

CRM software

Descripción del empleo

Hastings Deering is seeking an Equipment Specialist for a 6-month fixed-term opportunity, with the potential for extension. The role is site-based with one remote day, open to candidates in Rockhampton or Townsville.

You will be the key link between customers and Hastings Deering, overseeing equipment health and performance, providing trusted technical support, and coordinating with Caterpillar and internal teams to grow parts and service offerings.