Equipment Specialist – Field Service & Support

Hastings Deering (Australia) Ltd; Rockhampton Regional; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Income protection insurance

Flexible working arrangements

Health and wellbeing programs

Training and career development

Job summary

Hastings Deering (Australia) Ltd is seeking an Equipment Specialist for a 6-month fixed-term opportunity. Role is site-based with one day remote, and candidates can be based in Rockhampton or Townsville, Queensland.

The role focuses on aligning maintenance and production plans with customer needs, providing technical support, and inspecting equipment to prevent downtimes. Strong experience with Caterpillar fleets is preferred.

Qualifications

• 5+ years in a customer-facing technical role.
• Strong customer relationship skills.
• Engineering qualification or equivalent technical expertise.
• Experience in mining or heavy equipment industries.
• Solid parts product knowledge and familiarity with Caterpillar fleets.

Responsibilities

• Understand maintenance and production plans to identify improvements.
• Provide customers with technical support and act as primary contact for dealer and OEM services.
• Conduct scheduled inspections to prevent downtime.
• Record downtime events in AMT and forecast components.
• Capture commercial insights in CRM to support parts and service demand planning.

Skills

Customer-facing

Problem solving

Technical support

Relationship building

Education

Tertiary engineering qualification

Trade qualification

Tools

CRM systems

AMT

Caterpillar knowledge

Job description

Hastings Deering (Australia) Ltd is seeking an Equipment Specialist for a 6-month fixed-term opportunity. Role is site-based with one day remote, and candidates can be based in Rockhampton or Townsville, Queensland.

The role focuses on aligning maintenance and production plans with customer needs, providing technical support, and inspecting equipment to prevent downtimes. Strong experience with Caterpillar fleets is preferred.