Equipment Specialist

Hastings Deering; Rockhampton Regional; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangements

Health and wellbeing programs

Training and career development

Job summary

Hastings Deering is seeking an Equipment Specialist for a 6-month fixed-term opportunity, with the potential for extension. The role is site-based with one remote day, open to candidates in Rockhampton or Townsville.

You will be the key link between customers and Hastings Deering, overseeing equipment health and performance, providing trusted technical support, and coordinating with Caterpillar and internal teams to grow parts and service offerings.

Qualifications

• 5+ years’ experience in a customer-facing technical role.
• Proven ability to build and maintain customer relationships.
• Tertiary engineering qualification, relevant trade or equivalent technical expertise.

Responsibilities

• Build understanding of customer maintenance and production plans to identify improvement opportunities.
• Provide customers with technical support and act as their single point of contact for dealer and OEM services.
• Conduct scheduled inspections to prevent premature failures and downtime.
• Accurately record downtime events in AMT and maintain reliable component forecasts.
• Capture commercial insights in CRM to support parts and service demand planning.

Skills

Customer-facing

Technical support

Problem solving

CRM usage

Education

Tertiary engineering qualification

Tools

AMT systems

Caterpillar product knowledge

CRM software

Job description

Due to an internal secondment, Hastings Deering is seeking an Equipment Specialist for a 6-month fixed term opportunity, with the potential of extension. This role is Monday to Friday, with site-based work and one day remote (subject to business needs). We are open to candidates based out of Rockhampton or Townsville.

As the Equipment Specialist, you will be the key link between our customers and Hastings Deering, overseeing product health and performance to maximise satisfaction and minimise downtime. You will provide trusted technical support, coordinate with Caterpillar and internal teams, and contribute to the growth of parts and service.

Key Responsibilities

• Build an understanding of customer maintenance and production plans to identify improvement opportunities
• Provide customers with technical support and act as their single point of contact for dealer and OEM services
• Conduct scheduled inspections to prevent premature failures and costly downtime
• Accurately record downtime events in AMT and maintain reliable component forecasts
• Capture commercial insights in CRM to support parts and service demand planning

About You

• 5+ years’ experience in a customer-facing technical role
• Proven ability to build and maintain customer relationships
• Tertiary engineering qualification, relevant trade or equivalent technical expertise
• Strong problem-solving skills, initiative and agility in dynamic environments
• Background in mining, mining services or heavy equipment industries
• Solid parts product knowledge and familiarity with Caterpillar fleets

Why Hastings Deering?

At Hastings Deering, our people are at the heart of everything we do. When you join us, you’ll access:

• Employee discounts, rewards, and incentive programs.
• Income protection insurance.
• Flexible working arrangements supporting work-life balance.
• Health and wellbeing programs, including EAP, free health checks, and discounted private health insurance.
• Training, mentorship, and career development opportunities tailored to your role.
• A supportive, inclusive, and diverse team across Australia and beyond.