Field Service Foreman

Hastings Deering; Rockhampton Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

Hastings Deering is seeking a customer-focused Field Service Foreman to lead our Construction Industries field service operations across Rockhampton and Gladstone. You will provide leadership, technical support and coordination for a team of Field Service Technicians, ensuring safe, efficient and high-quality service delivery to our CIT customers.

As a Field Service Foreman, you will lead and coach the team, act as the main contact for CIT enquiries, coordinate labour, parts and logistics, and

Qualifications

• Trade qualifications – Certificate III in Mobile Plant Technology, Heavy Commercial Vehicle Mechanical Technology or equivalent diesel fitter trade.
• Caterpillar product knowledge – experience working on CAT machinery, systems and diagnostic tooling.
• Strong troubleshooting skills – diagnose mechanical, electrical and hydraulic faults independently.
• Customer-focused mindset – build relationships, manage expectations and provide updates.
• Safety-first approach – maintain high WHS standards.
• Valid driver’s licence – travel between customer sites across the Rockhampton region.

Responsibilities

• Lead, coach and support a team of Field Service Technicians.
• Act as the primary point of contact for CIT customer service enquiries across Rockhampton and Gladstone.
• Coordinate labour, parts, tooling and logistics to support field repairs and maintenance.
• Assist technicians with diagnostics, troubleshooting and technical support.
• Manage daily work schedules and resource allocation to meet customer requirements.
• Drive a strong safety culture and ensure compliance with Hastings Deering standards.
• Build and maintain strong relationships with customers, ensuring a high level of service and responsiveness.
• Support continuous improvement initiatives across the field service operation.
• Collaborate closely with service, parts and planning teams to deliver outstanding customer outcomes.

Skills

Caterpillar product knowledge

Troubleshooting skills

Customer-focused mindset

Safety-first approach

Valid driver’s licence

Education

Certificate III in Mobile Plant Technology / Heavy Commercial Vehicle Mechanical Technology or equivalent diesel fitter trade

Job description

Hastings Deering is seeking a customer-focused Field Service Foreman to lead our Construction Industries field service operations across Rockhampton and Gladstone.

In this role, you will provide leadership, technical support and coordination for a team of Field Service Technicians, ensuring safe, efficient and high-quality service delivery to our valued CIT customers. You will play a key role in maintaining strong customer relationships, supporting operational performance and ensuring equipment reliability across the region.

As a Field Service Foreman, you will:

• Lead, coach and support a team of Field Service Technicians
• Act as the primary point of contact for CIT customer service enquiries across Rockhampton and Gladstone
• Coordinate labour, parts, tooling and logistics to support field repairs and maintenance
• Assist technicians with diagnostics, troubleshooting and technical support
• Manage daily work schedules and resource allocation to meet customer requirements
• Drive a strong safety culture and ensure compliance with Hastings Deering standards
• Build and maintain strong relationships with customers, ensuring a high level of service and responsiveness
• Support continuous improvement initiatives across the field service operation
• Collaborate closely with service, parts and planning teams to deliver outstanding customer outcomes

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security- A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being and financial security.
• Attractive roster –Our work schedules are made to fit your life, giving you the flexibility to take care of what matters most outside of work.
• Body, Mind & Wallet Support – Free health checks, Employee Assistance Program, income protection insurance and major retailer discounts.

About You

A successful teammate will have:

• Trade qualifications – Certificate III in Mobile Plant Technology, Heavy Commercial Vehicle Mechanical Technology or equivalent diesel fitter trade.
• Caterpillar product knowledge – experience working on CAT machinery, systems and diagnostic tooling.
• Strong troubleshooting skills – ability to diagnose mechanical, electrical and hydraulic faults independently.
• Customer-focused mindset – confident in building relationships, managing expectations and providing clear updates.
• Safety-first approach – committed to maintaining high WHS standards at all times.
• Valid driver’s licence – required to travel between customer sites across the Rockhampton region.

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.