Territory Product Support & Sales Specialist - Heavy Equipment

Hastings Deering (Australia) Ltd; Rockhampton Regional; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Commission + fully maintained support

Salary Continuance Insurance

Employee Assistance Program

Health/vehicle discounts

Free on-site parking

Annual salary reviews

Job summary

Hastings Deering (Australia) Ltd in Rockhampton seeks a dedicated Product Support Sales Representative (PSSR) to join our Central Queensland Support team. You will build trusted customer relationships, drive aftermarket solutions and manage a defined territory to boost equipment uptime.

Reporting to the Product Support Sales Manager – Regional, you will use CRM to track opportunities, develop account plans, and promote Caterpillar service offerings including CVAs and digital platforms.

Qualifications

• Minimum five years in a customer-facing role within heavy earthmoving or related industry.
• Proven ability to manage a large, diverse customer base and territory.
• Long-term, value-driven relationships that improve business outcomes.
• Formal qualification in business/engineering or equivalent experience.
• Trade qualifications and knowledge of Caterpillar/Hastings Deering systems are desirable.
• Strong CRM, sales execution, and communication skills.

Responsibilities

• Build and maintain trusted relationships with assigned customers and understand their needs.
• Develop and execute Account and Territory Plans aligned with performance targets.
• Own and manage the sales funnel using CRM for parts and service opportunities.
• Conduct equipment inspections to identify health risks and proactive service opportunities.
• Maintain accurate equipment and customer data in CRM and log interactions.
• Resolve parts, warranty, or service issues with internal stakeholders to improve uptime.
• Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms.
• Monitor fleet activity to identify new or at-risk opportunities and communicate value.

Skills

CRM proficiency

Account management

Sales execution

Customer relationship

Communication skills

Problem solving

Territory management

Education

Bachelor's degree in Business/Commerce/Engineering

Trade qualifications (desirable)

Tools

CRM software

HD360

VisionLink

Cat Inspect

Cat Central

Job description

Hastings Deering (Australia) Ltd in Rockhampton seeks a dedicated Product Support Sales Representative (PSSR) to join our Central Queensland Support team. You will build trusted customer relationships, drive aftermarket solutions and manage a defined territory to boost equipment uptime.

Reporting to the Product Support Sales Manager – Regional, you will use CRM to track opportunities, develop account plans, and promote Caterpillar service offerings including CVAs and digital platforms.