Equipment Hire Coordinator — Fast-Paced, Customer-Driven Leader

Master Hire Pty Ltd; Brisbane; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Comprehensive training and development

Supportive team culture

Zusammenfassung

Master Hire Pty Ltd in Morayfield is seeking a Hire Coordinator to manage the end-to-end hire process, coordinating drivers, customer service assistants, and management to ensure on-time deliveries and smooth contract completion.

You will handle enquiries, bookings and payments, maintain documentation, and support fleet utilisation while delivering exceptional customer service in a fast-paced Brisbane-area branch.

Qualifikationen

• Experience in equipment hire, logistics, transport coordination, or similar customer-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organised with excellent attention to detail.
• Ability to multitask and problem-solve in a fast-paced environment.
• Confident in giving clear instructions to drivers and branch teams.
• Proficiency in Microsoft Office; experience with hire systems (Point of Rental, Baseplan) is advantageous.
• Mechanical or equipment knowledge is advantageous.
• Current driver's licence (mandatory).
• Availability to work occasionally on a rotating half-day Saturday roster.

Aufgaben

• Deliver exceptional customer service through prompt, professional communication across phone, email, and in person.
• Manage enquiries, bookings, payments, and hire contracts, ensuring accurate advice, seamless processing, and timely updates.
• Coordinate transport, equipment readiness, and servicing to ensure on-time deliveries and collections.
• Maintain accurate documentation, monitor overdue hires, and support account management to minimise risk and ensure compliance.
• Work closely with the Branch Manager and wider team to maximise fleet utilisation, respond to customer demand and keep branch operations running smoothly.
• Provide day-to-day support to the Branch Manager and help lead by example, contributing to a positive, safe and high-performing branch culture.

Kenntnisse

Equipment hire

Logistics coordination

Transport coordination

Customer-facing experience

Communication

Organisation

Multitasking

Problem-solving

Driver instruction

Tools

Point of Rental

Baseplan

Microsoft Office

Jobbeschreibung

Master Hire Pty Ltd in Morayfield is seeking a Hire Coordinator to manage the end-to-end hire process, coordinating drivers, customer service assistants, and management to ensure on-time deliveries and smooth contract completion.

You will handle enquiries, bookings and payments, maintain documentation, and support fleet utilisation while delivering exceptional customer service in a fast-paced Brisbane-area branch.