Environmental Client Services Specialist - Flexible Hours

ALS; Brisbane; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

ALS is seeking a Client Services Officer to join the Environmental division in Stafford, Brisbane. You will support clients with technical and analytical guidance and help deliver projects through effective communication and coordination.

The role involves handling inquiries, coordinating sample logistics, preparing quotations via LIMS, and liaising with internal teams to ensure high-quality service. A collaborative, customer-focused attitude with attention to detail is essential.

Qualifications

• A positive, responsive customer focus and quality service attitude.
• A strong passion and interest in learning.
• Strong attention to detail and commitment to high quality work.
• Excellent computer skills including MS Office.
• An ability to multitask and process multiple requests efficiently.
• Ability to work autonomously while staying connected with the team.
• Understanding or interest in laboratory safety protocols.
• Excellent communication, organisational and time management skills.
• High flexibility regarding hours/availability.

Responsabilités

• Greet and support clients’ needs via phone, email and face-to-face service.
• Promptly answer inquiries to support client questions.
• Liaise with the bottle dispatch team to process client container orders.
• Prepare quotations via the LIMS and assist with tenders and EOIs.
• Coordinate receipt and dispatch of client samples to ALS labs; liaise with staff on urgent samples.
• Collaborate with internal stakeholders to complete investigations in the ALS QMS.
• Assist with sorting, packing, labelling and courier pickup of samples.
• Liaise with clients on sample submissions and queries.
• Contribute to a team culture that supports client priorities.

Connaissances

Customer focus

Learning mindset

Attention to detail

Multitasking

Autonomy

Lab safety

Communication skills

Time management

Flexibility

Outils

MS Office

Description du poste

ALS is seeking a Client Services Officer to join the Environmental division in Stafford, Brisbane. You will support clients with technical and analytical guidance and help deliver projects through effective communication and coordination.

The role involves handling inquiries, coordinating sample logistics, preparing quotations via LIMS, and liaising with internal teams to ensure high-quality service. A collaborative, customer-focused attitude with attention to detail is essential.