Environmental Client Services Specialist

Australian Laboratory Services Pty Ltd; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Australian Laboratory Services Pty Ltd (ALS) is seeking a Client Services Officer to join the Environmental division in Stafford, Brisbane. You will work with our clients to provide technical and analytical advice and facilitate project delivery through effective communication and project management.

Key responsibilities include handling inquiries, coordinating sample submissions, preparing quotations via LIMS, and supporting tender processes while maintaining high service standards and team

Qualifications

• Customer focused service orientation.
• Detail-oriented with high accuracy.
• Proficient with MS Office suite.
• Able to multitask and manage multiple requests.

Responsibilities

• Greet and support clients’ needs leveraging phone, email and face to face service and communication skills
• Promptly answer phone calls and emails professionally to support client enquiries
• Liaising with the bottle dispatch team to complete tasking of client container order requests
• Preparation of quotations through the LIMS and assisting with tender and expressions of interest preparation
• Coordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received
• Working with internal stakeholders to complete investigations through the ALS Quality Management System
• Occasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up
• Liaise with clients (internal and external) regarding sample submissions and related queries
• Join and nurture a team culture to best support each other and our clients’ priorities.

Skills

Customer focus

Attention to detail

MS Office

Multitasking

Communication

Time management

Teamwork

Laboratory safety

LIMS

Tools

LIMS

Job description

Australian Laboratory Services Pty Ltd (ALS) is seeking a Client Services Officer to join the Environmental division in Stafford, Brisbane. You will work with our clients to provide technical and analytical advice and facilitate project delivery through effective communication and project management.

Key responsibilities include handling inquiries, coordinating sample submissions, preparing quotations via LIMS, and supporting tender processes while maintaining high service standards and team