Sample Services Officer

ALS Life Sciences; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

ALS Life Sciences in Brisbane is seeking a dedicated Sample Services Officer to support our environmental laboratory operations. The role covers client service, sample receipt, records management, and routine sample collection across Southeast Queensland.

Expect a full-time, permanent position, Monday–Friday 9:30am–5:45pm, with time split between the Brisbane site and on-the-road activities. Based at Stafford when not on the road.

Qualifications

• Positive, responsive customer focus and professional service attitude.
• Driver's license essential.
• Superior attention to detail and commitment to high-quality work.
• Ability to process multiple concurrent requests efficiently and accurately.
• Understanding of laboratory safety and chemical hazards.
• Excellent communication, organisational and time management skills.
• Ability to absorb and retain high levels of information.
• Forklift licence desirable but not essential.

Responsibilities

• Greeting clients dropping off samples.
• Receive deliveries and register client samples.
• Ensuring phone calls and emails are answered promptly and professionally.
• Arrange couriers and prepare freight for dispatch.
• Sample collection across Southeast Queensland.
• Maintaining records of incoming and outgoing shipments.
• Manual handling up to 10kg loads.
• Maintain sample storage and disposal according to safety practices.
• Use a forklift to load and unload cages.

Skills

Customer focus & service orientation

Attention to detail

Communication skills

Time management

Forklift operation

Driver's license

Job description

At ALS, we encourage you to dream big.
When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Role
ALS is looking for a Sample Services Officer to join our Brisbane team in a varied role supporting our environmental laboratory operations.

This is not a traditional warehouse or courier role. While you'll help coordinate freight and sample movements, the position is much broader and includes client service, sample receipt, records management and regular sample collection runs across Southeast Queensland.

A typical month includes a mix of time at our Brisbane site and time on the road. You'll regularly be involved in receiving incoming freight, registering and labelling samples, assisting clients and preparing outgoing shipments, as well as completing scheduled environmental sample collections from our clients.

This is a fulltime, permanent position working Monday-Friday 9:30am-5:45pm. When not on the road you will be based at ALS's site in Stafford.

In this role, you will:

• Greeting clients dropping off samples.
• Receive deliveries and register client samples.
• Ensuring phone calls and emails are answered promptly and professionally.
• Arrange couriers and prepare freight for dispatch.
• Sample collection across Southeast Queensland.
• Ensuring sample deliveries and COC's are reviewed/triaged, labelled and distributed within designated timeframes and according to client needs and approved sample receipt procedures.
• Maintain accurate records of incoming and outgoing shipments
• Manual handling up to 10kg loads.
• Maintain sample storage and disposal by following safe work practices.
• Use a forklift to load and unload cages.

The Essentials:

• A positive, responsive customer focus and quality service attitude with a professional attitude.
• Driver's licence is essential.
• Superior attention to detail and a commitment to complete high-quality work.
• Ability to process multiple concurrent requests efficiently and accurately.
• An understanding of laboratory safety and chemical hazards.
• Excellent communication, organisational and time management skills.
• Ability to absorb and retain high levels of information.
• Forklift licence is desirable but not essential.

Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.