IT - Technology Support Officer

SDN Children's Services; Sydney; Sur place; AUD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

Impactful work

Competitive salary

Professional development

Team culture

Other benefits

Résumé du poste

SDN Children's Services is seeking a Technology Support Officer to provide responsive IT support to staff across the organisation from their Glebe (Sydney) campus. You will be the first point of contact for technology requests, logging tickets, and resolving desktop, application, device and connectivity issues while supporting onboarding and offboarding processes.

The role requires strong customer service and communication skills, with hands-on knowledge of Windows 11, Microsoft 365, Active

Qualifications

• One to two years in a similar IT support/service desk/technology role or a related qualification.
• Strong customer service, interpersonal, communications, analytical and troubleshooting skills.
• Hands-on knowledge of Windows 11, Microsoft 365, Active Directory and Azure; exposure to LAN/WAN and mobile device management is highly regarded.
• Ability to work independently and in a team, balance priorities and meet deadlines.

Responsabilités

• Provide first-level desktop and helpdesk support, diagnosing hardware, software, application and connectivity issues.
• Log, prioritise, document and resolve requests in the ticketing system, escalating when required.
• Create and manage user accounts and access including Active Directory; support onboarding/offboarding.
• Provision and distribute devices and equipment; provide remote and onsite support as required.
• Contribute to technology projects and maintain knowledge-base resources.

Connaissances

Customer service

Communication

Troubleshooting

Problem solving

Teamwork

Formation

Tertiary IT qualification

Outils

Windows 11

Microsoft 365

Active Directory

Azure

LAN/WAN

Mobile device management

Description du poste

Join SDN Children's Services as a Technology Support Officer and provide responsive, high-quality IT support to staff across the organisation. You will be the first point of contact for technology requests, resolving desktop, application, device and connectivity issues while ensuring tickets are accurately logged, prioritised and closed. The role supports user onboarding and offboarding, account and access administration, equipment provisioning, knowledge-base maintenance and assigned technology projects. This is an entry-level opportunity, so previous IT support experience is desirable but not required. You will bring strong customer service and communication skills, an interest in technology and a willingness to develop confident troubleshooting ability. Hands-on knowledge of Windows 11, Microsoft 365, Active Directory, Azure, LAN/WAN technologies and mobile device management will be highly regarded. You will be organised, proactive and comfortable balancing competing priorities while working independently and as part of a team. A valid NSW Working with Children Check is required, and a driver's licence is desirable.

About The Role

The primary responsibility of this position is to:

• Provide first-level desktop and helpdesk support, diagnosing hardware, software, application and connectivity issues with minimal disruption to staff.
• Log, prioritise, document and resolve requests in the ticketing system, escalating matters to colleagues or second-level support when required.
• Create and manage user accounts and access, including Active Directory, and support staff onboarding and offboarding.
• Provision and distribute devices and technology equipment, and provide remote and onsite support as required.
• Contribute to technology projects, assigned tasks and the ongoing creation and maintenance of knowledge-base resources.

About You

You will have experience and skills in the following:

• One to two years of experience in a similar IT support, service desk or technology support role or a tertiary related qualification.
• Strong customer service, interpersonal, communication, analytical and troubleshooting skills.
• Hands-on knowledge of Windows 11, Microsoft 365, Active Directory and Azure, with exposure to LAN/WAN and mobile device management highly regarded.
• Ability to work independently and collaboratively, use initiative, manage competing priorities and meet deadlines under pressure.
• A current NSW Working with Children Check; Microsoft or network-related certifications are advantageous, and a driver licence is desirable.

What is on offer

• Make an Impact Every Day – Play a pivotal role in shaping the educational journey of children and young people.
• Competitive Salary & Benefits – Enjoy a rewarding career with great perks and work-life balance.
• Continuous Learning & Growth – Access professional development opportunities to further your skills and career.
• A Strong Team Culture – Join a supportive, passionate, and fun team that is committed to excellence.
• Other benefits can be seen on our SDN website.

What is it like to work with us?

You will join SDN's Business Improvement & IT team at Glebe. As part of a collaborative team, you will have the opportunity to contribute ideas, take ownership of varied work and partner with people across the organisation. The role combines responsive service delivery, practical problem-solving and project activity in an organisation focused on making a positive impact for children and families.

About SDN

SDN Children's Services is a respected not-for-profit organisation that has been providing quality services for children and families for 120 years.

Our purpose is to promote and enhance children's wellbeing, learning and development in inclusive environments; and our vision is for an equitable world where all children thrive. We pride ourselves on creating a unique village where all children, families and staff belong.

You can find out more about us on the SDN website.

SDN Children's Services is committed to being a child-safe organisation, prioritising the safety and wellbeing of all children and young people. Successful applicants will be subject to relevant pre-employment checks including Working with Children Check (NSW) or Working with Vulnerable People (ACT).

SDN Children's Services welcomes and encourages Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.