Entry-Level CS Agent | Flexible Hours & Growth

TSA Group - Australia; Adelaide; Hybrid; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after probation

Flexible scheduling

Regular social gatherings

Comprehensive training

Career progression

Training and development

Bonuses and health insurance discounts

Job summary

TSA Group - Australia is seeking customer-focused individuals to join our vibrant team in Adelaide. You’ll handle a mix of inbound and outbound calls, helping customers with enquiries and guiding them to informed decisions about policies.

After probation, hybrid working arrangements are available and you’ll receive comprehensive training to set you up for success. We value self-motivation, strong communication, and the ability to adapt quickly in a fast-paced environment.

Qualifications

• Must be based in Adelaide.
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Responsibilities

• Handling a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Communication skills

Active listening

Multitasking

Self-motivation

Problem solving

Adaptability

Tech-savvy

Job description

TSA Group - Australia is seeking customer-focused individuals to join our vibrant team in Adelaide. You’ll handle a mix of inbound and outbound calls, helping customers with enquiries and guiding them to informed decisions about policies.

After probation, hybrid working arrangements are available and you’ll receive comprehensive training to set you up for success. We value self-motivation, strong communication, and the ability to adapt quickly in a fast-paced environment.