Entry Level Customer Service Agent

TSA Group; City of Brisbane; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Fully paid onboarding

Recognition programs

Team events

Leadership progression

Job summary

TSA Group is seeking motivated customer service and sales professionals to join our team in the Greater Brisbane area. You will interact with customers, help them choose products and solutions, and deliver an engaging experience across calls and digital channels.

With hybrid opportunities after probation, you’ll receive full product training and ongoing support. This role offers weekend roster flexibility, competitive incentives, and a collaborative team culture that values growth and

Qualifications

• Excellent communication and listening skills.
• Customer-focused with a friendly, proactive approach.
• Able to learn new systems and processes quickly.

Responsibilities

• Handle inbound customer service and sales calls.
• Understand customer needs and offer tailored solutions.
• Build rapport and ensure a positive conversation experience.
• Meet targets in a supportive environment.
• Utilise systems to manage customer interactions.

Skills

Communication

Customer service

Teamwork

Tools

CRM software

Job description

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Step Into a Rewarding Career with TSA Group!

Looking to bring your people skills, drive, and experience into a meaningful customer servicerole? At TSA Group, we’re growing — and we want confident, customer-focused professionals to grow with us. Whether you’ve worked in sales, retail, customer service, or simply have the gift of the gab, this could be your next great opportunity.

TSA Group is a proudly Australian-owned business partnering with some of the country’s most trusted brands. We help businesses connect with their customers — acquiring, retaining, and growing relationships through high-quality customer interactions. With a strong footprint in Australia and the Philippines, our mission is to deliver engaging experiences that people truly value.

Why This Role Stands Out

• Represent leading Australian brands and help customers choose the right products and solutions for their needs.
• Ongoing Training & Support: Full product and training provided — no prior experience required.
• Great Work-Life Balance: Enjoy flexible working hours with hybrid opportunities available after probation (Up to 4 days working from home!).
• Vibrant Team Culture: Join a friendly, driven team that thrives on collaboration and celebrating success.
• Attractive Benefits: Enjoy bonuses, recognition programs, staff incentives, insurance discounts, and more.
• Career Progression: We promote from within and offer real opportunities to step into leadership and training roles.

What You'll Be Doing

• Handling a variety of inbound customer service and sales calls
• Understanding customer needs and offering tailored solutions and products.
• Building rapport and providing a positive experience in every conversation.
• Meeting achievable goals in a supportive environment.
• Using systems to manage customer interactions.

What We’re Looking For

• Ability to work weekends in a rotating roster! (penalty rates)
• Must be based in the Greater Brisbane Area and eligible to work full-time.
• Strong communication skills — you're confident, friendly, and easy to talk to.
• A proactive, goal-oriented mindset with a passion for helping people.
• Basic computer literacy and the ability to learn new systems.
• Open to feedback and eager to develop your skills.
• Experience in customer service, retail, or hospitality is preferred — but not essential!

Why You’ll Love Working at TSA

• Training: Fully paid, structured onboarding and coaching.
• Recognition: Loyalty perks, prizes, awards, and more!
• Team Spirit: A workplace that values teamwork, respect, and diversity.
• Progression: Clear pathways to leadership or specialist roles.
• Culture: Social activities, team events, and a fun, dynamic vibe.

TSA Group welcomes applications from candidates of all backgrounds and life stages. We particularly encourage Indigenous Australians and mature job seekers to apply — your unique experiences and perspectives make our team stronger.

Learn More About Us

• Website: TSA Group
• Instagram: @tsa_group_
• LinkedIn: TSA Group Australia

Recruitment Note:

We’ll never ask for financial details or payments at any stage. All communication will come from official TSA email addresses ending in @tsagroup.com.au.