Entry Level Customer Service Agent

TSA Group - Australia; Adelaide; Hybrid; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after probation

Flexible scheduling

Regular social gatherings

Comprehensive training

Career progression

Training and development

Bonuses and health insurance discounts

Job summary

TSA Group - Australia is seeking customer-focused individuals to join our vibrant team in Adelaide. You’ll handle a mix of inbound and outbound calls, helping customers with enquiries and guiding them to informed decisions about policies.

After probation, hybrid working arrangements are available and you’ll receive comprehensive training to set you up for success. We value self-motivation, strong communication, and the ability to adapt quickly in a fast-paced environment.

Qualifications

• Must be based in Adelaide.
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Responsibilities

• Handling a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Communication skills

Active listening

Multitasking

Self-motivation

Problem solving

Adaptability

Tech-savvy

Job description

About

We are currently looking for customer-centric superstars to join our vibrant and energetic team! At TSA, not only are we customer-inspired, but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

• Rosters Available: Multiple flexible working arrangements available, with hybrid opportunities after probation!


• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.


• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.


• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.


• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

If you have previous customer service or sales experience, love technology and are looking to join an industry leader, you could be just the person we are looking for.

What You'll Be Doing

• Handling a mix of inbound & outbound calls, helping customers with their enquiries.


• Use effective communication skills to build rapport and provide engaging customer experiences.


• Be flexible with hours to ensure we're available when our customers need us.

What Makes You Perfect For This Role

• Must be based in Adelaide.


• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.


• Strong computer literacy and multitasking abilities.


• Self-motivation and a desire to push yourself to new heights.


• Openness to learning new skills, implementing them, and celebrating your successes.


• Resilience and the ability to perform at your best.


• A solution-oriented mindset, always ready to solve problems.


• A fixed internet connection and a suitable work-from-home setup.

Why You'll Love Working with Us

• Rosters Available: Multiple flexible working arrangements available, with hybrid opportunities after probation!


• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.


• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.


• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.


• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

Why You'll Love Working with Us

• #TSAWays: Join a unique culture that 's all about growth, recognition, and fun!


• Career Growth: Climb the ladder with opportunities for internal progression.


• Great Training: Enjoy full training with ongoing coaching and development.


• Recognition: We celebrate our people with vibrant and rewarding programs.


• Supportive Team: Be part of a fun, friendly, and supportive team.


• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.