Entry Level Customer Service Agent

TSA Group - Australia; Perth; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Yearly retention bonuses

Career progression opportunities

Comprehensive training

Job summary

A leading customer service agency in Perth is seeking an Entry Level Customer Service Agent to join their vibrant team. You will assist customers through inbound and outbound calls, promoting customer satisfaction with effective communication. Ideal candidates should have excellent communication skills, strong computer literacy, and a motivation to learn. The role offers flexible working arrangements and career growth opportunities.

Qualifications

• Must be based in Perth.
• Ability to listen, empathize, and engage in friendly conversation.
• Openness to learning new skills and applying them.

Responsibilities

• Handle inbound and outbound calls, assisting customers with inquiries.
• Use effective communication to build rapport and deliver engaging customer experiences.
• Be flexible with hours to ensure availability for customers.

Skills

Excellent communication skills

Strong computer literacy

Self-motivation

Problem-solving mindset

Job description

Entry Level Customer Service Agent – TSA Group - Australia

We are looking for customer-centric superstars to join our vibrant and energetic team. At TSA, we are customer-inspired and value you as a team member. Here are some of the perks our team enjoys:

Why You'll Love Working with Us

• Rosters Available: Multiple flexible working arrangements with hybrid opportunities after probation
• Supportive Team Environment: Regular social gatherings and collaboration with managers and senior team members
• Meaningful Work: Help customers make informed decisions about policies that best suit their needs
• Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance
• Career Growth: Ongoing professional development, career progression, and fully paid comprehensive training

After you apply, you will complete an online activity accessible via phone or computer, then a Recruiter will be in touch to discuss full-time roles available at TSA.

If you have previous customer service or sales experience, enjoy technology, and want to join an industry leader, you could be the person we are looking for.

What You'll Be Doing

• Handle a mix of inbound and outbound calls, assisting customers with their inquiries
• Use effective communication to build rapport and deliver engaging customer experiences
• Be flexible with hours to ensure we’re available when customers need us

What Makes You Perfect for This Role

• Must be based in Perth
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation
• Strong computer literacy and multitasking abilities
• Self-motivation and a desire to grow
• Openness to learning new skills and applying them
• Resilience and the ability to perform at your best
• Problem-solving, solution-oriented mindset
• Reliable internet connection and a suitable work-from-home setup

Safety and Inclusion

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and value the unique skills and experiences Indigenous applicants bring. If you are an Indigenous candidate and would like support with your application, please contact [e-mail].

Join Us

Visit our official channels or press apply to see more about TSA Group.

Stay vigilant against fraudulent job offers. We never ask for financial details during recruitment and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). If you receive a suspect offer, do not respond and report it to [e-mail].