Entry Level Customer Service Agent

TSA Group; Perth; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Retention bonuses

Awards & prizes

Health insurance discounts

Comprehensive training

Flexible schedule

Job summary

TSA Group in Perth, Australia, is seeking customer-centric superstars to join our vibrant team. We value growth, recognition, and a supportive environment. You will handle a mix of inbound and outbound calls, build rapport, and deliver engaging customer experiences. Flexible hours and hybrid opportunities after probation.

Join an industry leader committed to diversity and ongoing training to set you up for success.

Qualifications

• Must be based in Perth (WA).
• Excellent communication skills with the ability to listen, empathize and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them and celebrating successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Responsibilities

• Handle a mix of inbound and outbound calls, assisting customers with inquiries.
• Use effective communication to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure coverage when customers need us.

Skills

Communication skills

Empathy

Multi-tasking

Self-motivation

Learning mindset

Resilience

Problem solving

Home-office readiness

Job description

TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.

We're a purpose-driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.

We are currently looking for customer-centricsuperstars to join our vibrant and energetic team! At TSA, not only are we customer inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

Why You'll Love Working with Us

• Rosters Available: Multiple flexible working arrangements avaliable with hybrid oppourntunites after probation!
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

If you have previous customer service or sales experience, love technology and are looking to join an industry leader, you could be just the person we are looking for.

What You'll Be Doing

• Handlining a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

What Makes You Perfect for This Role

• Must be based in Perth.
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Why You'll Love Working with Us

• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Join Us!

Website: TSA Group

Instagram: tsa_group_

LinkedIn: TSA Group Australia