Technical Account Manager: Growth & Delivery Lead

DXC Technology Company; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

DXC Technology is seeking a Technical Account Manager (TAM) to lead day-to-day delivery for assigned accounts, build strong client relationships, and drive service levels and incremental growth. You will collaborate with cross-functional teams to ensure successful outcomes and ongoing account performance.

The role requires extensive experience in account delivery and leadership, with a focus on strategic planning, reporting, and industry trend analysis.

Qualifications

• Bachelor's degree or equivalent required.
• Typically 7+ years of relevant work experience, with ≥3 years in a similar TAM role.
• Proven experience in account delivery and leadership roles.
• Strong skills in strategic planning, reporting, client relationship management, and team leadership.
• Continuously updates industry knowledge and technology trends.

Responsibilities

• Manage the day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and escalations.
• Provide regular updates on account performance.

Skills

Strategic planning

Reporting

Client relationship management

Team leadership

Continuous learning

Education

Bachelor's degree or equivalent

Advanced degree a plus

Job description

DXC Technology is seeking a Technical Account Manager (TAM) to lead day-to-day delivery for assigned accounts, build strong client relationships, and drive service levels and incremental growth. You will collaborate with cross-functional teams to ensure successful outcomes and ongoing account performance.

The role requires extensive experience in account delivery and leadership, with a focus on strategic planning, reporting, and industry trend analysis.