Enterprise SaaS Account Manager - Risk & Growth (Remote)

Protecht Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary with commission

Flexible hybrid/remote arrangements

Career development opportunities

Birthday leave

Parental leave

Long service leave

Recognition awards

Inclusive culture

Job summary

Protecht is seeking an Account Manager to nurture long-term relationships with enterprise customers across Australia and New Zealand. You will manage a portfolio of accounts and ensure customers derive maximum value from the Protecht ERM platform.

This consultative role focuses on relationship-building, retention, and growth. You will act as a trusted advisor, helping customers mature risk frameworks while identifying opportunities to expand Protecht's footprint within each account.

Qualifications

• 2–5 years in Account Management or similar B2B SaaS or professional services.
• Bachelor's or Master's degree in Business, Risk, IT or related field.
• Excellent relationship management and ability to build rapport with diverse stakeholders.
• Strong written and verbal communication skills.
• Proficient with Salesforce CRM and common office tools.
• Experience with Protecht ERM or another GRC system is a plus.

Responsibilities

• Own and manage a portfolio of enterprise customers as key contact.
• Drive growth through regular health checks and quarterly business reviews.
• Identify opportunities for cross-sell and upsell within the portfolio.
• Present and recommend solutions to stakeholders including Risk and Compliance.
• Collaborate with Advisory, Product, Support, DevOps, Marketing, and Sales to resolve issues.
• Lead renewal discussions and contract negotiations.
• Respond to RFPs and develop statements of work and proposals.
• Resolve escalations with professionalism and urgency.
• Maintain accurate account records and pipeline in Salesforce CRM.

Skills

Relationship management

Communication

Stakeholder management

Attention to detail

Cross-functional collaboration

Education

Bachelor's or Master's in Business, Risk, IT, or related field

Tools

Microsoft Office Suite

Microsoft Teams

Salesforce CRM

Trello

Job description

Protecht is seeking an Account Manager to nurture long-term relationships with enterprise customers across Australia and New Zealand. You will manage a portfolio of accounts and ensure customers derive maximum value from the Protecht ERM platform.

This consultative role focuses on relationship-building, retention, and growth. You will act as a trusted advisor, helping customers mature risk frameworks while identifying opportunities to expand Protecht's footprint within each account.