Enterprise SaaS Key Account Leader - Growth & Renewals

Protecht Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Great place to work

Flexible environment

Global product

Growth & learning

Job summary

Protecht Group in Sydney is seeking a results-driven Key Account Manager to lead a portfolio of enterprise and named accounts across APAC. You will own end-to-end relationships, drive expansion, and partner with Customer Success, Product, Marketing and Sales to deliver measurable value.

You will engage with senior stakeholders, manage renewals and pricing discussions, build account plans, and advocate for customers while aligning Protecht's roadmap with risk and compliance objectives.

Qualifications

• Proven experience as a Key/Strategic Account Manager in enterprise SaaS.
• Experience managing multi-stakeholder enterprise accounts and engaging with senior stakeholders.
• Commercial acumen with pricing, negotiation, and contract discussions.
• Strong written and verbal communication with the ability to influence at all levels.
• Highly organized to manage a portfolio across accounts.

Responsibilities

• Own the end-to-end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
• Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
• Build account plans aligning roadmap to customer risk and compliance objectives with clear growth targets.
• Lead renewals, QBRs, contract negotiations, and pricing discussions.
• Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
• Represent the voice of the customer internally, and Protecht externally.

Skills

Account growth

Enterprise SaaS

Stakeholder mgmt

Pricing negotiations

Communication

Portfolio management

Team collaboration

Tools

Salesforce

ERM tools

CS software

Job description

Protecht Group in Sydney is seeking a results-driven Key Account Manager to lead a portfolio of enterprise and named accounts across APAC. You will own end-to-end relationships, drive expansion, and partner with Customer Success, Product, Marketing and Sales to deliver measurable value.

You will engage with senior stakeholders, manage renewals and pricing discussions, build account plans, and advocate for customers while aligning Protecht's roadmap with risk and compliance objectives.