Account Manager - SaaS

Protecht Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary with commission

Flexible hybrid/remote arrangements

Career development opportunities

Birthday leave

Parental leave

Long service leave

Recognition awards

Inclusive culture

Job summary

Protecht is seeking an Account Manager to nurture long-term relationships with enterprise customers across Australia and New Zealand. You will manage a portfolio of accounts and ensure customers derive maximum value from the Protecht ERM platform.

This consultative role focuses on relationship-building, retention, and growth. You will act as a trusted advisor, helping customers mature risk frameworks while identifying opportunities to expand Protecht's footprint within each account.

Qualifications

• 2–5 years in Account Management or similar B2B SaaS or professional services.
• Bachelor's or Master's degree in Business, Risk, IT or related field.
• Excellent relationship management and ability to build rapport with diverse stakeholders.
• Strong written and verbal communication skills.
• Proficient with Salesforce CRM and common office tools.
• Experience with Protecht ERM or another GRC system is a plus.

Responsibilities

• Own and manage a portfolio of enterprise customers as key contact.
• Drive growth through regular health checks and quarterly business reviews.
• Identify opportunities for cross-sell and upsell within the portfolio.
• Present and recommend solutions to stakeholders including Risk and Compliance.
• Collaborate with Advisory, Product, Support, DevOps, Marketing, and Sales to resolve issues.
• Lead renewal discussions and contract negotiations.
• Respond to RFPs and develop statements of work and proposals.
• Resolve escalations with professionalism and urgency.
• Maintain accurate account records and pipeline in Salesforce CRM.

Skills

Relationship management

Communication

Stakeholder management

Attention to detail

Cross-functional collaboration

Education

Bachelor's or Master's in Business, Risk, IT, or related field

Tools

Microsoft Office Suite

Microsoft Teams

Salesforce CRM

Trello

Job description

At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.

With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.

About the Role

As an Account Manager, you will play a vital role in nurturing long-term relationships with our valued customers. You'll manage a portfolio of enterprise customers across Australia and New Zealand, ensuring they derive maximum value from their investment in the Protecht ERM platform.

This is a consultative role focused on relationship-building, retention, and growth. You'll act as a trusted advisor, helping customers mature their risk frameworks while identifying opportunities to expand Protecht's footprint within each account.

Key Responsibilities

• Own and manage a portfolio of enterprise customers, acting as their key point of contact.
• Drive growth by understanding business needs, conducting regular health checks, and delivering quarterly business reviews.
• Identify and convert opportunities for cross-sell and upsell across your portfolio.
• Present, demonstrate, and recommend solutions to key stakeholders, including Risk and Compliance teams.
• Collaborate cross-functionally with Advisory, Product, Support, DevOps, Marketing, and Sales to resolve issues and enhance customer outcomes.
• Lead renewal discussions and contract negotiations.
• Respond to RFPs, create statements of work, and develop customer proposals.
• Proactively manage and resolve customer escalations with professionalism and urgency.
• Maintain accurate account records and pipeline opportunities in Salesforce CRM.

What We're Looking For

• 2-5 years of experience in Account Management, or a similar role in a B2B SaaS or professional services environment.
• A Bachelor or Master's degree in Business, Risk, IT, or a related field.
• Exceptional relationship management skills and an ability to build rapport with diverse stakeholders.
• High attention to detail and a passion for continuous improvement.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite, Microsoft Teams, Salesforce CRM, and project tools like Trello.
• Experience with Protecht ERM or another GRC system is a strong advantage.

Why Join Us?

At Protecht, we are a purpose-driven company with people at our core. We offer a supportive, flexible, and values-based work culture where growth is celebrated, and contribution is recognised.

What you'll love:

• Competitive salary with an excellent commission structure.
• Flexible work options - hybrid/remote arrangements available.
• Clear pathways for career development and progression.
• Annual recognition awards
• Extra time off: birthday leave, bonus days, paid parental leave, and long service leave
• A genuinely positive, inclusive, and empowering culture.