Remote Account Relationship Manager - SaaS Customer Success

Xergy Group; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Xergy Group in Australia is seeking an Account Relationship Manager to drive customer success for Proteus in energy and engineering sectors. You will maintain and grow client relationships, understand client needs, and collaborate with development and leadership to deliver tailored solutions.

This role offers remote or hybrid work arrangements and a path to impact across diverse projects. Ideal candidates have SaaS experience, strong communication skills, and a background in client relationship

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a SaaS environment.
• Background in client relationship management.
• Confidence with CRM and customer service software.
• Knowledge of the energy or engineering industry.
• A degree in business, engineering or a related field.

Responsibilities

• Maintain and develop client relationships.
• Understand client needs and deliver the right solutions.
• Work with development and leadership on customer success.
• Manage client satisfaction and engagement.

Skills

Communication

SaaS experience

Client relationship management

CRM software

Energy/engineering knowledge

Education

Degree in business or engineering

Tools

CRM software

Job description

Xergy Group in Australia is seeking an Account Relationship Manager to drive customer success for Proteus in energy and engineering sectors. You will maintain and grow client relationships, understand client needs, and collaborate with development and leadership to deliver tailored solutions.

This role offers remote or hybrid work arrangements and a path to impact across diverse projects. Ideal candidates have SaaS experience, strong communication skills, and a background in client relationship