Key Account Manager - Enterprise SaaS

Protecht Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Great place to work

Flexible environment

Global product

Growth & learning

Job summary

Protecht Group in Sydney is seeking a results-driven Key Account Manager to lead a portfolio of enterprise and named accounts across APAC. You will own end-to-end relationships, drive expansion, and partner with Customer Success, Product, Marketing and Sales to deliver measurable value.

You will engage with senior stakeholders, manage renewals and pricing discussions, build account plans, and advocate for customers while aligning Protecht's roadmap with risk and compliance objectives.

Qualifications

• Proven experience as a Key/Strategic Account Manager in enterprise SaaS.
• Experience managing multi-stakeholder enterprise accounts and engaging with senior stakeholders.
• Commercial acumen with pricing, negotiation, and contract discussions.
• Strong written and verbal communication with the ability to influence at all levels.
• Highly organized to manage a portfolio across accounts.

Responsibilities

• Own the end-to-end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
• Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
• Build account plans aligning roadmap to customer risk and compliance objectives with clear growth targets.
• Lead renewals, QBRs, contract negotiations, and pricing discussions.
• Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
• Represent the voice of the customer internally, and Protecht externally.

Skills

Account growth

Enterprise SaaS

Stakeholder mgmt

Pricing negotiations

Communication

Portfolio management

Team collaboration

Tools

Salesforce

ERM tools

CS software

Job description

About Protecht

At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.

With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.

About the Role

We're looking for a Key Account Manager to join our team, driving growth across our largest, most strategic enterprise customers in APAC.

This is a sales led role focused on expansion. You'll own a portfolio of enterprise and named accounts, growing them through upsell and cross-sell while retaining and deepening the relationship, and partnering with Customer Success, Product, Marketing and Sales to make sure every customer sees measurable value.

Key Responsibilities

• Own the end to end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
• Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
• Build account plans that align our roadmap to each customer's risk and compliance objectives, with clear growth targets.
• Lead renewals, QBRs, contract negotiations, and pricing discussions.
• Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
• Represent the voice of the customer internally, and Protecht externally.

Essential Skills & Experience

• Proven experience as a Key/Strategic Account Manager, Customer Success Manager, or similar role in enterprise SaaS, with a track record of growing account revenue.
• Experience managing complex, multi-stakeholder enterprise accounts, engaging confidently with senior stakeholders (CROs, Heads of Compliance, Executives) through long sales/renewal cycles.
• Commercial acumen, confident leading pricing, negotiation, and contract conversations.
• Strong written and verbal communication skills, with the ability to influence and build trust at every level.
• Highly organised, with the discipline to manage a portfolio without letting any account go quiet.
• A team player who collaborates well across Customer Success, Sales, Product and Marketing.
• Experience managing enterprise or complex customer portfolios.

Bonus Points

• Familiarity with platforms such as Salesforce, ERM tools, customer success software, and Apollo.
• Experience in GRC, risk management, compliance, financial services, or regulated industries highly regarded, but not essential.

Why Join Protecht?

• Certified Great Place to Work (4 years running).
• Flexible, supportive, and inclusive work environment.
• Opportunity to work on a globally used, purpose driven product.
• A culture that supports growth, learning, and career progression.

Please note: Applicants must have current Australian work rights (Australian Citizen or Permanent Resident).