Executive Enterprise Growth & Retention Lead

Simpro Software; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Novated leasing

Employee Assistance Program

Parental Leave Program

Volunteer Leave Days

Public Holiday Exchange Scheme

Talent Referral Program

Casual dress

Team events

Career progression

Training & networking

Service recognition

Job summary

Simpro Software in Melbourne seeks a Strategic Account Manager to own the long-term success and expansion of our largest enterprise client accounts. You will serve as a trusted advisor, anchoring executive-level relationships and aligning software solutions with client goals.

You will lead business reviews, forecast renewal risk, and drive cross-functional initiatives to maximize net revenue retention and portfolio value within a high-impact SaaS environment.

Qualifications

• Executive presence to influence senior leadership and C-suite
• Strong commercial acumen with ROI modeling
• Proven negotiation and contract management skills
• Cross-functional orchestration to align resources
• Data-driven analysis of portfolio health and opportunities
• Deep knowledge of enterprise account management in a SaaS setup
• Understanding of net revenue retention strategies and risk mitigation

Responsibilities

• Drive long-term retention and growth of a high-value enterprise portfolio
• Build multi-stakeholder relationships at executive level
• Develop joint success plans tying platform value to business outcomes
• Lead business reviews to show ROI and identify expansion paths
• Own renewal risk forecasts and cross-functional mitigation
• Identify and drive upsell and cross-sell opportunities
• Lead complex negotiations to maximize net revenue retention
• Advocate for the client voice with product and operations
• Create account management playbooks to raise team capabilities
• Maintain high-integrity commercial records and pipeline metrics

Skills

Executive presence

Commercial acumen

Negotiation

Cross-functional orchestration

Data-driven analysis

SaaS account management

NRR understanding

Job description

Simpro Software in Melbourne seeks a Strategic Account Manager to own the long-term success and expansion of our largest enterprise client accounts. You will serve as a trusted advisor, anchoring executive-level relationships and aligning software solutions with client goals.

You will lead business reviews, forecast renewal risk, and drive cross-functional initiatives to maximize net revenue retention and portfolio value within a high-impact SaaS environment.