Customer Success Lead, Loyalty & Partner Platforms

Jobgether; Australia; Remote; AUD 167,000 - 223,000; Full time

Benefits offered by this job

Fully remote worldwide

Equity participation

24 days annual leave

Permanent, full-time

AI-driven workflows

Job summary

Jobgether, a partner-listed opportunity, seeks a strategic Head of Customer Success for a B2B loyalty and partner platform, fully remote. Based in Australia, you will own onboarding, lifecycle management, and data-driven optimization to maximize partner value.

You’ll lead onboarding, launch, and ongoing success, leveraging AI tools to automate tasks, improve response times, and drive retention. This first CS hire shapes scalable processes globally.

Qualifications

• Fluent in German and English with excellent written and verbal skills.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage onboarding, implementation, launch, and ongoing engagement.

Responsibilities

• Own the end-to-end onboarding process for B2B customers, including integration and launch.
• Guide partners through launch checklists and ensure timely completion of tasks.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support growth.
• Maintain and improve CRM data quality and pipelines using AI-assisted tools.
• Run regular customer reviews and analyze data to improve engagement and outcomes.
• Lead scalable CS processes and drive long-term function development.

Skills

German & English fluency

Tools

HubSpot CRM

Claude AI

Job description

Jobgether, a partner-listed opportunity, seeks a strategic Head of Customer Success for a B2B loyalty and partner platform, fully remote. Based in Australia, you will own onboarding, lifecycle management, and data-driven optimization to maximize partner value.

You’ll lead onboarding, launch, and ongoing success, leveraging AI tools to automate tasks, improve response times, and drive retention. This first CS hire shapes scalable processes globally.