Senior Customer Success Lead for SaaS Growth

Arventa Pty Ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Arventa Pty Ltd is seeking a Customer Success professional to partner with a portfolio of customers from onboarding through renewals and growth, becoming a trusted advisor who helps clients realise business outcomes with our SaaS platform. You will drive product adoption, run regular health reviews, identify risks to reduce churn, and work with sales, product and support to unlock account expansion.

Based in Canberra, Australia, the role offers a dynamic, customer‑focussed environment with a

Qualifications

• 4+ years in Customer Success, Account Management, SaaS consulting or similar.
• Strong communication via phone, email and online meetings.
• Proactive, customer-first approach with problem-solving skills.
• Ability to explain complex technical concepts clearly.
• Excellent organisation and time-management capabilities.
• Experience using CRM platforms such as Zoho, HubSpot or Salesforce.
• Genuine passion for helping customers achieve outcomes.
• Supply copies of educational qualifications.

Responsibilities

• Manage a portfolio of customer accounts and develop long-term relationships
• Drive product adoption to maximise value of the platform
• Conduct regular customer success reviews and create action plans
• Monitor customer health, identify risks and reduce churn
• Collaborate with internal teams to advocate for customer needs
• Identify opportunities for account growth, upselling and cross-selling
• Maintain accurate records and engagement activities in the CRM
• Contribute to customer education via webinars and knowledge resources

Skills

Customer success

Account management

SaaS consulting

Communication

Problem-solving

Time management

Relationship-building

Translate technical concepts

Tools

Zoho CRM

HubSpot

Salesforce

Job description

Arventa Pty Ltd is seeking a Customer Success professional to partner with a portfolio of customers from onboarding through renewals and growth, becoming a trusted advisor who helps clients realise business outcomes with our SaaS platform. You will drive product adoption, run regular health reviews, identify risks to reduce churn, and work with sales, product and support to unlock account expansion.

Based in Canberra, Australia, the role offers a dynamic, customer‑focussed environment with a