Enterprise Cloud TAM: Drive Customer Success & Solutions

Amazon Web Services (AWS); Australia; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Technical Account Manager (TAM) to lead Enterprise Support engagements. You will define account strategies, provide expert AWS guidance, and support customers through cloud adoption cycles, launches, and operational improvements.

You will engage with enterprise customers, articulate technical plans, and drive successful outcomes across compute, storage, databases, and security domains, with a focus on delivering value and reliability in complex

Qualifications

• Bachelor's degree in a technical field is required.
• 3+ years of technical engineering experience.
• 5+ years in senior technical roles such as consultant or architect.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand customers' outcomes and business goals.
• Recommend AWS service improvements aligned with architecture.
• Provide periodic reviews of operational performance to customers.
• Review service disruptions and plan prelaunch activities.
• Advocate for customer requirements within AWS.
• Attend customer meetings onsite or by phone.
• Utilize resolution tools across service groups for rapid issues.
• Share knowledge with leading technologists worldwide.
• Work with AWS engineers to resolve issues expediently.
• Plan and execute launches, migrations and modernizations for customers.

Skills

Technical engineering

Customer-facing leadership

Communication skills

Distributed systems

AWS services

Education

Bachelor's degree

Job description

Amazon Web Services Australia Pty Ltd is seeking a Technical Account Manager (TAM) to lead Enterprise Support engagements. You will define account strategies, provide expert AWS guidance, and support customers through cloud adoption cycles, launches, and operational improvements.

You will engage with enterprise customers, articulate technical plans, and drive successful outcomes across compute, storage, databases, and security domains, with a focus on delivering value and reliability in complex