2530783 Technical Account Manager, ES - APJC - ANZ

half the sky; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

A leading cloud services provider is looking for a Technical Account Manager in Canberra to enhance the customer experience with AWS. In this role, you will define support strategies, provide expert advice on AWS services, and advocate for customer needs within the organization. The ideal candidate will have over five years of experience in a technical capacity, strong communication skills, and a solid understanding of cloud technologies. This position offers a chance to work directly with clients in various sectors, ensuring optimal service delivery.

Qualifications

• 5+ years of experience in similar technical roles.
• Ability to articulate and present to diverse audiences.
• Understanding of technology budget management is required.

Responsibilities

• Define a support strategy that aligns with customer goals.
• Provide detailed reviews of service disruptions and metrics.
• Champion customer requirements within AWS to advocate for their needs.

Skills

Compute

Networking

DevOps

Big Data and Analytics

Security

Education

Computer Science or Math background

Tools

AWS technologies

Job description

DESCRIPTION

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.

Key job responsibilities

You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.

We are open to hiring candidates to work out of one of the following locations :

Canberra, ACT, AUS

BASIC QUALIFICATIONS

• Experience in at least two of the following technical domains : Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
• 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager / Engineer or other similar technical roles.

PREFERRED QUALIFICATIONS

• Computer Science or Math background.
• Working knowledge of software development practices and technologies
• Experience working with AWS technologies
• Background in working with Public Sector customers
• Solid understanding of technology budget management