Enrolments Coordinator (Customer Experience & Admissions)

BPA Early Learning; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

BPA Early Learning is seeking an Enrolments Coordinator to support families across our services from the Ravenhall head office. You will respond to enquiries, guide families through the enrolment process and ensure information is accurately managed in our enrolment systems.

The role is the first point of contact for families exploring childcare or kindergarten, with responsibilities spanning phone, email and CRM-based communications to deliver a smooth, welcoming experience.

Qualifications

• Experience in customer service, enrolments, administration or intake roles.
• Strong communication and friendly phone manner.
• Excellent organisation and attention to detail.
• Confidence using databases, CRMs or enrolment systems.
• Ability to manage multiple enquiries and priorities.
• Genuine interest in supporting families and young children.
• Working with Children Check (or willingness to obtain).
• National Police Check (or willingness to obtain).
• Experience in early childhood education, childcare or kindergarten administration is desirable but not essential.

Responsibilities

• Respond to inbound phone and email enquiries from families about childcare and kindergarten
• Provide clear information about our programs, availability, fees and enrolment processes
• Guide families through the enrolment journey from initial enquiry to confirmed place
• Manage tour bookings and follow-up communications with families
• Maintain accurate records in our enrolment and CRM systems
• Collect and track required documentation such as enrolment forms and immunisation records
• Liaise with centre leaders regarding availability and enrolment updates
• Ensure enquiries and applications are followed up in a timely and organised way
• Support a smooth and welcoming experience for families joining BPA Early Learning
• Bring our values to life by embracing inclusiveness, striving for quality, leading with integrity and working collaboratively in everything you do

Skills

Customer service

Enrolments

Administration

Phone support

CRM systems

Tools

CRM systems

Job description

Enrolments Coordinator (Customer Experience & Admissions)

BPA Early Learning is a not-for-profit provider of early childhood education and care across Melbourne’s west. We manage kindergartens and childcare services across Brimbank, Melton, Wyndham and surrounding communities.

Our purpose is simple. To help every child flourish in safe, high-quality and inclusive early learning. We work in partnership with families and communities to create safe, inclusive and culturally responsive learning environments where children can grow, belong and thrive.

About the role

We are seeking a friendly, organised and tech-confident Enrolments Coordinator to join our team supporting families across our services.

This role is the first point of contact for families exploring childcare or kindergarten with BPA Early Learning. You will respond to enquiries, guide families through the enrolment process and ensure information is accurately managed across our enrolment systems.

You will work closely with our Family Engagement Specialist and centre teams to support families throughout the enrolment process. The role reports to the Communications & Marketing Manager and sits within our Marketing and Enrolments team.

The role is primarily phone, email and systems-based, ensuring families receive clear information and a smooth experience from first enquiry through to confirmed enrolment.

This position is based at our Ravenhall head office.

In this role, you will:

Respond to inbound phone and email enquiries from families about childcare and kindergarten

Provide clear information about our programs, availability, fees and enrolment processes

Guide families through the enrolment journey from initial enquiry to confirmed place

Manage tour bookings and follow-up communications with families

Maintain accurate records in our enrolment and CRM systems

Collect and track required documentation such as enrolment forms and immunisation records

Liaise with centre leaders regarding availability and enrolment updates

Ensure enquiries and applications are followed up in a timely and organised way

Support a smooth and welcoming experience for families joining BPA Early Learning

Importantly, you will bring our values to life by embracing inclusiveness, striving for quality, leading with integrity and working collaboratively in everything you do.

About the benefits

Competitive salary plus super

Access to not-for-profit salary packaging

Discounted childcare at BPA services

Free parking at our Ravenhall head office

A supportive and collaborative team environmens

Opportunities to grow within a purpose-driven organisation

To be successful:

You enjoy helping people and take pride in being organised, responsive and reliable.

You are comfortable working across phone, email and systems, and you enjoy supporting families with clear and helpful information.

To be successful you will have:

Experience in customer service, enrolments, administration or intake roles

Strong communication skills and a friendly phone manner

Excellent organisation and attention to detail

Confidence using databases, CRMs or enrolment systems

Ability to manage multiple enquiries and priorities

A genuine interest in supporting families and young children

A Working with Children Check (or willingness to obtain)

A National Police Check (or willingness to obtain)

Experience in early childhood education, childcare or kindergarten administration is desirable but not essential.